Customer Support Executive

4 days ago

Mohali Punjab, India Club Malwa pvt ltd Full time

**Customer Support Executive**

We are hiring for **Customer Support Executive **at **Club Malwa Pvt Ltd for Mohali** Location.

Club Malwa Pvt Ltd is an offshore development centre of American based Xpert Logs Inc. Club Malwa designs, implements and supports all of the systems deployed by Xpert Logs Inc in the American trucking industry which is the largest in the world.

This is an_ **In-Office Job.**_
- **Job Types**_: Full-time, Regular
- **Responsibilities and Duties**:_
- Assist customers with product related issues.
- Project a professional company image through phone interaction
- Provide customers with product and service information
- Transfer the customer appropriate department if required
- Data Entry to all calls
- **Required Experience, Skills and Qualifications**:_
- Looking for both UG/G.(in any discipline).
- **Salary**:_ ₹10,000- 12,000 per month _**Languages**_: Punjabi, English
- **Location**_**: Club Malwa Pvt Ltd, E 272,Phase 8A, Industrial Area Mohali
- **Schedule**:_
- Morning, Afternoon,Night shift
- Rotational shift
- US shift

**IMPORTANT pointer which require your confirmation**:
**Comfortable for rotational shifts**: The nature of this position requires flexibility in working hours. You should be comfortable working in rotational shifts (Morning, afternoon and night shifts) as per the schedule provided by the company. Currently it's **9 hours working per day**, this can be changed in future for that you have to be flexible.
- **Week off discussion and no changes in week off**: We understand the importance of work-life balance. Currently it's **6 days** working, the **week off can be any day **in the week which will be informed to you in your roaster or by Manager (from Mon to Sun, any day week off can be allotted) and no week off exchange will be granted.

**Leave structure**: As a new employee, you will undergo a one-month paid training program. **During this training period, you will not be eligible to take any leave, **except for your week off as you will under training. However, after the completion of one month, you will be entitled to **one paid leave,** which can be availed as per the company's leave policy. In case of any Holiday, you are allowed to come and the company will provide double salary as a form of dedication to your work.
- **50+ more job opportunities available at company**_

We will assess your capability through your resume and contact you if we find you suitable for our team.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹12,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided
- Leave encashment

Schedule:

- Evening shift
- Morning shift
- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Overtime pay
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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