Tele Caller Executive

5 days ago

Vadodara Gujarat, India Nilesh IT Solution Full time

Key Responsibilities:

- Make outbound calls to prospective customers to promote our products/services.
- Handle inbound calls and respond to customer inquiries in a professional manner.
- Understand customer needs and provide appropriate solutions or information.
- Achieve daily, weekly, and monthly targets for call volume, sales, and customer satisfaction.
- Maintain accurate records of all interactions with customers in the CRM system.
- Follow up on leads generated through various channels.
- Collaborate with the sales team to identify opportunities for upselling or cross-selling.
- Stay updated on product/service features, pricing, and promotions.
- Adhere to company policies and procedures at all times.
- Provide feedback to management regarding customer concerns or trends

**Requirements**:

- High school diploma or equivalent; Bachelor's degree preferred.
- Proven experience as a telecaller or similar role in a call center environment.
- Excellent verbal and written communication skills in [Specify Languages for Domestic and International Calls].
- Ability to persuade, influence, and negotiate effectively.
- Strong customer service orientation and problem-solving skills.
- Ability to multitask, prioritize, and manage time effectively.
- Willingness to work flexible hours, including evenings and weekends, if required.
- Experience in international calling and knowledge of international sales practices (for international telecallers).
- Familiarity with sales techniques and telemarketing regulations (preferred).
- Ability to work independently and as part of a team.

Pay: ₹8,086.00 - ₹10,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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