IT Administrator

2 weeks ago

Navi Mumbai, India ProCreator Solutions Full time

**About us**:
ProCreator is an award winning Digital Design Agency focusing on establishing an end to end product solution. Our passion for design and innovation drives us to keep learning and achieving better products. We hustle to provide the best of all worlds, be it development, design, marketing, animation or providing any business solutions for the betterment of your products and their users, by creating pleasing experiences for their users. Some of our clients we work with, WazirX, Nasscom, ITC Masterchef, Zebpay, Cholamandalam, MetaSky and many more.

We are looking for a System Administrator to maintain, upgrade and manage our software, hardware and networks.
Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users.
Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently.
- Resolving tickets raised by employees on IT Support
- End user support for Apple device configuration
- End user support during Onboarding & Off-boarding and end to end administration of JAMF platform
- Managing the complete lifecycle of apple device using JAMF
- Creating / Modifying of device & security policies- Incident, change & problem management
- Champion a culture of high ownership, continuous improvement, and engineering excellence
- 2- 3 years of overall experience in MacOS, Jamf, zoho manage engine or similar tools
- 2 -3 years of previous relevant experience, across multiple vendor and technologies
- Understanding of Cloud, Server, Storage
- Certification of new Mac hardware
- Manage all technology procurement, budget, and vendor relationships
- Monitor and troubleshoot Network, Systems, Servers, as events occur and manage them to resolution
- Create and maintain documentation for IT policies, including data security, data backup and retention, and acceptable use
- Integrate new peripherals, supporting drivers and software, including but not limited to printers and medical equipment
- Excellent communication skills
- BSc/Ba in Information Technology, Computer Science or a related discipline; professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus

**Requirements**:

- Install and configure software and hardware
- Manage network servers and technology tools
- Set up accounts and workstations
- Monitor performance and maintain systems according to requirements
- Troubleshoot issues and outages
- Ensure security through access controls, backups and firewalls
- Upgrade systems with new releases and models
- Develop expertise to train staff on new technologies
- Build an internal wiki with technical documentation, manuals and IT policies

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