Installation and Customer Service Representative

4 days ago

Bengaluru, India MathWorks Full time

MathWorks nurtures growth, appreciates diversity, encourages initiative, values teamwork, shares success, and rewards excellence.

You must have working knowledge of Windows, Linux, and Mac operating systems and the aptitude to learn our software license manager (FlexNet) and licensing model. Daily responsibilities will include (but not limited to):

- Troubleshooting customers' installation and activation issues
- Troubleshooting configuration and license management issues
- Troubleshooting network related issues with the product
- Explaining software licensing model
- Resolving customer account and contact issue
- Assisting with order related issues (status, invoice, etc )

You will also work with others at the MathWorks to solve customer problems and play a key role in advising and implementing changes to our license model and installation process.
- Bachelors Degree in IT or Computer Science is preferred
- Working knowledge of Windows, Linux, Mac, Networking, and knowledge of License Management
- Previous experience working with a CRM system (preferably Salesforce)
- Fluent English-spoken and written. Knowledge of Hindi and another local language would be a strong plus
- Demonstrated problem solving skills
- Strong verbal and written communication skills
- Strong organizational skills
- Excellent judgment and decision making skills
- Demonstrate strong follow-through aptitude
- Ability to identify and implement process and policy improvements
- Professional phone manner
- Professional and positive attitude
- Ability to work in a dynamic, collaborative team environment
- Consistent attention to detail

In addition to the above duties and responsibilities, the job holder is required to perform other duties assigned by their manager from time to time.
- A bachelor's degree and 3 years of professional work experience (or equivalent experience) is required.

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