Associate Control Tower

1 day ago

Wagle Estate Thane Maharashtra, India Cityflo Full time

**About Cityflo**

Cityflo is a daily commute company that provides a comfortable, stress-free travel experience for corporate professionals, as an alternative to driving. With premium buses, a simple app and caring customer service, our passengers get the luxury of time in their busy schedules — where they can read their book, watch Netflix, nap or simply soak in the view of the city. We're bringing joy back to commuting, and turning around urban traffic woes in a big way.

Today, we run 550 buses and log 15000 daily bookings in Mumbai. After having established a strong product-market fit and building a profitable business, we’re expanding services to Hyderabad, where the commute problem is as urgent and exciting. Over the next 2 years, we plan to scale to 1000 buses, 75,000 daily rides bookings across both the cities. Cityflo is well-funded by prominent VCs — India Quotient, Lightbox Ventures.

**Job Description - Associate - Control Tower - Operations**

As a Control Tower (Tech Admin), you will play a crucial role in managing bus scheduling, overseeing fleet operations, and making customer-facing decisions. Your responsibilities will also include serving as the central point of contact for contingencies, analyzing data to facilitate decision-making, and coordinating fleet launches with various stakeholders

**Role responsibilities** **-**

Bus Scheduling and Fleet Operations:

- Manage and modify bus schedules to optimize efficiency.
- Centrally oversee the operations of the Cityflo fleet.

Customer-Facing Decisions:

- Make direct decisions that impact customers and ensure effective communication.
- Ensure contant communication and interaction with customer service teams to enhance the overall CX.

Contingency Management:

- Act as the central point of contact to manage contingencies.
- Coordinate with the operations team and support to address issues promptly.

Data Analysis and Decision Facilitation:

- Fetch and analyze data to derive analytical results.
- Use data insights to facilitate informed decision-making.

Stakeholder Coordination:

- Coordinate fleet launches with multiple stakeholders.
- Collaborate with various teams to ensure seamless implementation.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Monday to Friday

Work Location: In person

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