Australia Operations Executive

5 days ago


Ludhiana Punjab, India VISION GROUP Full time

**Key Responsibilities**:

- Address client queries and concerns professionally to ensure high levels of customer satisfaction.
- Ensure all client documents meet immigration requirements for specific countries.
- Maintain compliance with local and international immigration laws and regulations.
- Oversee the complete immigration workflow from client onboarding to final submission.
- Coordinate with legal teams, embassies, and consulates to resolve escalated issues.
- Develop and document standard operating procedures (SOPs) to streamline operations.
- Maintain relationships with embassies, consulates, and other key stakeholders.
- Work closely with counselors, case managers, and legal advisors to achieve organizational goals.
- Train new staff on immigration processes, policies, and client handling procedures.
- Monitor key performance indicators (KPIs) to measure operational efficiency.
- Prepare regular reports for management on client cases, progress, and challenges

**Qualifications and Skills**
- 2-3 years of experience in operations or immigration services for Australia.
- Knowledge of immigration policies, visa categories, and documentation requirements.
- Strong attention to detail and ability to manage multiple cases simultaneously.
- Excellent organizational, communication, and interpersonal skills.
- Proficiency in MS Office and case management software/tools.
- Problem-solving ability with a customer-centric approach.

**What We Offer**
- Competitive salary and performance-based incentives.
- Career growth opportunities in the immigration industry.
- A collaborative and supportive work environment.

**How to Apply**:
Pay: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Paid sick time

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- Operations: 2 years (preferred)
- total work: 2 years (preferred)

Work Location: In person

**Speak with the employer**
+91 +91 97797 82158



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