Us Inbound Call Executive

4 days ago


Wagle Estate Thane Maharashtra, India D2MPRO Ltd Full time

Key Duties of a Call Receiving Agent - USA Inbound Call Center

1. Answer Incoming Calls - Handle customer inquiries professionally and efficiently.

2. Provide Information & Support - Assist customers with product/service details, troubleshooting, and issue resolution.

3. Follow Call Scripts & Policies - Adhere to company guidelines and compliance regulations.

4. Resolve Customer Issues - Address concerns promptly or escalate when necessary.

5. Maintain Call Quality - Ensure clear communication, active listening, and a positive customer experience.

6. Update Customer Records - Accurately log call details in CRM software.

7. Meet Performance Targets - Achieve KPIs such as AHT, FCR, and CSAT.

8. Collaborate with Team - Share feedback and assist colleagues when needed.

Pay: ₹18,500.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- Call center: 1 year (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)

Work Location: In person



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