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4 days ago
Key Duties of a Call Receiving Agent - USA Inbound Call Center
1. Answer Incoming Calls - Handle customer inquiries professionally and efficiently.
2. Provide Information & Support - Assist customers with product/service details, troubleshooting, and issue resolution.
3. Follow Call Scripts & Policies - Adhere to company guidelines and compliance regulations.
4. Resolve Customer Issues - Address concerns promptly or escalate when necessary.
5. Maintain Call Quality - Ensure clear communication, active listening, and a positive customer experience.
6. Update Customer Records - Accurately log call details in CRM software.
7. Meet Performance Targets - Achieve KPIs such as AHT, FCR, and CSAT.
8. Collaborate with Team - Share feedback and assist colleagues when needed.
Pay: ₹18,500.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Experience**:
- Call center: 1 year (required)
Shift availability:
- Day Shift (required)
- Night Shift (required)
Work Location: In person
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