Customer Service Representative

16 hours ago

Mohali, India AAIDEOLOGY Full time

**HIRING FOR "CUSTOMER SERVICE REPRESENTATIVE"** **"MUST HAVE EXCELLENT COMMUNICATION SKILLS"** **MINIMUM EXPERIENCE : 0YEARS (FRESHERS)** **MAXIMUM EXPERIENCE : 2YEARS** **JOB DESCRIPTION**: They must have excellent listening abilities to understand the accurate requirements of the consumer, and must possess the patience necessary to handle difficult conversations effectively. Utilizing their technological expertise, they must be able to address challenging client problems. A support agent must be able to multitask effortlessly between tasks like managing high-priority tickets, documenting solution articles, and organizing meeting/event preparations in a way that ensures their time and energy are divided appropriately. A customer service representative’s additional skills include the following: - Effective communication skills - Customer-focused attitude and the capacity to adjust to and handle various personalities - Excellent presentation and communication abilities - Possess a proactive strategy for assistance - The capacity to adhere to deadlines - Product knowledge - Time management skills - Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility - Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients - Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough - Meet call handling quotas and individual and team sales targets - Gather and analyze client data to identify possible products or services to recommend to management - Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution - Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary - Follow communication protocols, rules, and policies **LOCATION: MOHALI** **WORKING DAYS: 6 DAYS** **TIMINGS: DAY SHIFTS** **HR MEHVISH** **CONTACT: 7906655882 **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹20,000.00 - ₹25,000.00 per month Shift: - Day shift Supplemental pay types: - Performance bonus - Yearly bonus Travel requirement: - No travel Work Location: In person **Speak with the employer** +91 9870856840

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