Looking for Customer Service Representative in Thane

1 week ago

Thane, India RIOSERV PVT LTD. Full time

**Company**: A Leading US-Based Logistics & Moving Company

**Job Summary**:
Provide top-tier customer service by handling inquiries, resolving issues, and supporting sales efforts to ensure a seamless moving experience.

**Shift**: US/Night Shift

**Job Location**:Centura Square IT Park, SG Barve Rd, opp. Lanxess India, Thane West, 400604

**Key Responsibilities**:

- Develop and monitor project schedules and timelines to ensure that all moves are executed in accordance with established requirements, deadlines, and milestones.
- Serve as the primary point of contact for assigned relocation projects, providing responsive support and escalating issues when necessary to ensure timely resolution.
- Develop rapport with customers to encourage positive Google and industry reviews
- Cultivate and maintain effective working relationships with movers and project stakeholders to promote seamless coordination and execution.
- Conduct initial video presentation to evaluate and pre-screen potential crew members in alignment with company standards and project needs.

**Requirements**:

- Excellent verbal and written communication skills, with a high level of professionalism.
- Strong organizational abilities and the capacity to manage multiple tasks simultaneously in a dynamic environment.
- Demonstrated problem-solving skills and keen attention to detail.
- Customer service experience preferred

Pay: From ₹216,000.00 per year

Application Question(s):

- Are you comfortable working as per the US time zone (night shift)?
- This is a full-time, office-based night shift position (no remote or hybrid). Are you okay with this?
- How do you plan to commute to our office at Wagle Industrial Estate, Thane?

Own Vehicle/Public Transport/None of the above
- This is a 6-day workweek, including weekends. Your weekly day off will be on a weekday. Are you okay with this?

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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