Customer Support Executive

2 weeks ago

Chennai, India Fusion Innovative Full time

**Responsibilities**
- To maintain high efficiency in handling escalated calls from the L1 team.
- To resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies
- To ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT), rejected resolutions or Reopen Cases
- To update worklogs and follow shifts for escalation process and process compliance
- Work experience on Ajax, Json
- Handling all the queues efficiently and work towards case closure.

**KeySkills**
- Excellent Communication with International Voice Support experience.
- Hands-on experience in Mobility/POS related Application & amp; Desktop/General system related issues
- Experience in Telecom will be an added advantage.

Experience

**Min 1 to 3 years of Experience**

Work Location

**Chennai**

Shift Timing

**UK Shift**

**Immediate Joiners Required**

**Talk to the HR**

**+91 8838675423

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