Client Support Dehradun

1 week ago

Dehra Dun, India Ebizon Full time

EbizON is looking for a Client Success Manager

**Responsibilities**:

- Retain new accounts by performing upsells / cross-sells.
- Consistently deliver proactive communication with clients. When client issues arise, address or expeditiously escalate and resolve the issue.
- Manages and prioritizes daily tasks, activities, and processes of the team to maintain SLAs.
- Initiate and lead kick-off, weekly, and monthly calls with the client and prepare & present weekly/monthly reports.
- Drive overall client satisfaction through effective coordination and communication of client deliverables
- Ensure that an accurate and up-to-date record is maintained regarding the status of all projects being worked on
- Demonstrate leadership to both the client and internal partners, delivering project objectives professionally and with high quality
- Instill confidence with the client and serves as a primary public face of EbizON’s high-quality service delivery offering

**Preferred Qualifications/ Requirements**
- 6+ years of overall work experience
- Proven Team Management experience
- Knowledge of Digital Marketing
- Comprehensive knowledge of customer success management practices

**About Us**:
We’re an international team that specialize in building technology products & then helping brands grow with multi-channel demand generation marketing. We have in-house experience working for Fortune companies, e-commerce brands, technology SaaS companies & VC-funded startups.

We have assisted over a dozen billion-dollar companies with consulting, technology, operations, and digital agency capabilities in managing their unique brand online.

We have a fun and friendly work culture that also encourages employees personally and professionally.

EbizON has many values that are important to our success as a company: integrity, creativity, innovation, mindfulness and teamwork. We thrive on the idea of making life better for people by providing them with peace of mind.

The people here love what they do because everyone from management all way down understands how much it means living up close-to someones' ideals which allows every day feel less stressful knowing each person has somebody cheering him.

**Equal Opportunity Employer**:
EbizON is committed to providing equal opportunity for all employees, and we will consider any qualified applicant without regard to race or other prohibited characteristics.
**Flexible Timings**:
Flexible working hours are the new normal.

We at EbizON believe giving employees freedom to choose when to work, how to work. It helps them thrive and also balance their life better.

**Global Clients Exposure**:
Our goal is to provide excellent customer service and we want our employees to work closely with clients from around the world. That's why you'll find us working closely with clients from around the world through Microsoft Teams, Zoom and other video conferencing tools.

**Retreats & Celebrations**:
With annual retreats, quarterly town halls and festive celebrations we have a lot of opportunities to get together.

**Leave Policy**:
Leave policies allow for 52 weekends and 32 days of leave per year, plus maternity, paternity or sabbatical allowances.

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