Associate - Supply Chain

**Are you ready for a new beginning?**

We need your talent, knowledge and dedication to better our world with biology.

**Our purpose points the way**

In Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we've gotten so far. And it’s how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless.

**We’re here to better our world with biology.**

**Key Responsibilities for Associate**
- Receive customer orders, check stock availability, credit and payment status, and enter orders in SAP.
- Manage day-to-day customer queries, complaints, and issues related to purchase orders and sales order fulfillment. Troubleshoot sales orders, identify areas for enhancement, and implement process improvements.
- Maintain compliance with company policies and ensure smooth order processing.
- Escalate risks that may impact timely order completion.
- Ensure master data accuracy, including Customer Master Data, Bill of Materials, and Material Extensions in SAP.
- Support customer queries related to orders, shipments, invoices, and documentation.
- Generate and analyze reports to track key performance indicators (KPIs) and support decision-making.
- Assist in documentation management and ensure operational efficiency.
- Coordinate with planners, customer service representatives, and logistics providers to optimize material movement and reduce costs.
- Process customer invoices (SAP billing) and ensure timely delivery of products and documents.
- Work with cross-functional teams to resolve operational challenges.
- Contribute to process optimization initiatives and continuous improvement projects.
- Provide support to associates and assist in training new team members.
- Follow QMS procedures and SOPs for daily operations.
- Support the Front Desk CSR team to ensure a good customer experience.
- Flexible to work in shifts.

**Key Competencies & Skills**:

- Education: Bachelor’s degree in Supply Chain Management, Business Administration, or a related field.
- Experience: 3-5 years in supply chain operations, customer service, order handling, transportation, or backorder management.
- Strong problem-solving skills with a proactive approach to identifying inefficiencies.
- Proficiency in SAP R/3 SD, CRM, MS Office (Excel, Word, PowerPoint), and other supply chain management tools.
- Experience in communicating with internal and external stakeholders.
- Excellent organizational skills, attention to detail, and the ability to work under pressure.
- Strong interpersonal and communication skills for stakeholder engagement.
- Ability to work independently while collaborating with cross-functional teams.
- Fluent in English (both written and verbal).

Novonesis is dedicated to fostering a unique community by embracing and respecting differences. We make all employment decisions based on business needs, ensuring that every individual can thrive, regardless of identity or background such as ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.

**Want to learn more?**

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At Novonesis, we are committed to maintaining a safe and transparent recruitment process. Please be aware of potential scams targeting job seekers and take note of the following:

- _Novonesis will never ask for sensitive personal information, such as bank account details, Social Security numbers, or passwords, at any stage of the hiring process. _
- If you receive suspicious communication claiming to be from Novonesis, please do not share any personal or financial information. _We encourage you to verify the legitimacy of the message by contacting us directly through our official channels._