Front Office Receptionist

2 weeks ago

Jakkur Bengaluru Karnataka, India Apollo Sugar & Dental Clinics Full time

**Job Title**: Front Office Executive

**Location**: Apollo Sugar and Apollo Dental Clinic

**Job Type**: Full-time

**Job Overview**:
**Key Responsibilities**:

- **Reception and patient greeting**: Welcome patients and visitors in a warm and professional manner, ensuring they feel comfortable.
- **Appointment scheduling**: Manage patient appointments, including booking, rescheduling, and cancellations. Ensure proper documentation of appointment details.
- **Patient check-in and check-out**: Ensure accurate patient registration and check-in, verify insurance details, and collect necessary documents. Assist patients with check-out and provide follow-up instructions.
- **Record management**: Maintain and update patient records in compliance with clinic policies and confidentiality standards.
- **Billing and payments**: Handle billing, process payments, and assist patients with insurance-related queries. Prepare invoices and receipts for services rendered.
- **Administrative support**: Assist in managing office supplies, ensuring that the front office is organized, and that equipment is maintained.
- **Coordination with medical staff**: Communicate effectively with doctors, nurses, and other staff to coordinate patient flow and ensure smooth clinic operations.
- **Customer service**: Provide excellent service to patients, addressing concerns or complaints and escalating to the appropriate personnel when necessary.
- **Ensure cleanliness**: Maintain a neat and professional front office environment.

**Qualifications**:

- **Education**: High school diploma or equivalent; additional certifications in office administration or medical office management are a plus.
- **Experience**: Prior experience in a front office role, preferably in a healthcare setting, is highly desirable.
- **Skills**: Strong communication, organizational, and multitasking abilities. Proficiency in office software (e.g., MS Office or clinic management software).
- **Customer Service**: Friendly, approachable, and professional demeanor with a strong focus on patient satisfaction.
- **Attention to Detail**: Ability to handle sensitive patient information and perform administrative tasks with accuracy.

**Preferred Skills**:

- Familiarity with medical terminology and healthcare processes.
- Experience with medical billing and coding.
- Ability to handle high-pressure situations with professionalism.

**Working Conditions**:

- **Environment**: A clean, fast-paced clinical setting with direct interaction with patients and medical staff.

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Evening shift
- Morning shift

Work Location: In person

Application Deadline: 10/03/2025
Expected Start Date: 10/03/2025

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