Dm Process Excellence-3

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. The company has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities.

Process Excellence Consultant:

- Exposure to Lean Six Sigma / Design Thinking approach
- Knowledge of Platforms/Solutions and/or working knowledge of platforms and exposure to BI solutions will be an added advantage
- Analytical and structured with extensive experience in managing and delivering large scale Transformation projects
- Should have delivered end-to-end Process Transformation and strategic projects for global clients
- Well versed with Industry Digital technologies & leading tools, Automation, AI and Analytics plus have a proven track record of implementing Digital solutions
- Experience in shaping of solutions, process diagnostics and savvy with PowerPoint and Excel
- Expert in Process Mapping and creating Value Stream Maps using MS Visio
- Project Management skills
- Good at reporting and analyzing data
- Ability to work with numbers and multiple stakeholders
- Proactively manage foreseen project risk, mitigating as necessary
- Manage changes to the project without unduly affecting the stated objectives and benefits
- Reporting on project progress and communicating relevant information to the Executive Committee, including the project board
- Coordinating the lesson learned process
- Benchmarking and providing recommendations to the client

Additional Responsibilities:
Business Development:

- Identify new project opportunities within the business area, and proactively pitch for more work for Process Excellence as a whole, including building the consulting vertical even further

People Management and Internal initiatives:

- Managing a span of 5-7 FTEs of independent Consultants/Associate Consultants
- Will need to manage team members in the consulting/Project Management domain
- Responsible for conducting performance appraisals, career development
- Providing coaching and guidance to team members
- Train and mentor new joiners, or up-skill tenured team members
- To demonstrate a positive risk, compliance and control culture through the identification, assessment, monitoring and management of risks and issues within the business area, alongside ensuring timely and appropriate resolution of control weaknesses, actions and failures that arise
- Compliance - understand and adhere to M&G’s Code of Conduct and, where appropriate, comply with all relevant regulatory policies.
- Participate in internal cross functional and ESG initiatives

Knowledge & Skills (Must Have):

- Confidence & excellent communication
- Knowledge of project management lifecycle methodology
- Solid organizational skills including attention to detail
- Strong working knowledge of Microsoft Project
- Excellent presentation and public speaking skills
- Understanding of Power BI/other visualisation tools
- Ability to conduct workshops using Design Thinking technique

Knowledge & Skills (Additional):

- Excellent interpersonal communication skills and establishing professional rapport
- Good negotiating skills
- Good problem-solving skills
- Commercial awareness and third party management capability

**Experience**:

- Proven working experience of minimum 12 years as a process consultant with experience

leading medium / high impact projects
- Experienced in working with international stakeholders preferably from UK

Educational Qualification:

- Bachelor’s degree (Master’s preferred but not required)
- Lean Six Sigma Black Belt certified
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Any Microsoft cloud certifications
- Investment Banking related certifications is a plus

We live by four behaviours at M&G Global Services and we ask all our employees to:

- Inspire Others - Support and encourage each other, creating an environment where everyone can contribute and succeed
- Embrace Change - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas
- Deliver Results - Focus on outcomes, set high standards and deliver with energy and determination
- Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things