Student Counselor
2 days ago
Forum IAS is a premier institute for civil services exam preparation, known for its quality content, test series, and mentorship programs. We are committed to guiding aspirants to success in the UPSC and other competitive exams.
**Responsibilities**:
- Make outbound calls to prospective students and parents from provided leads.
- Explain Forum IAS's courses, programs, and offerings clearly and persuasively.
- Counsel students regarding career choices and assist in selecting suitable courses.
- Maintain accurate records of calls, feedback, and conversions in CRM.
- Resolve queries related to course content, batches, fees, and admissions.
- Achieve daily, weekly, and monthly targets for calls and admissions.
- Coordinate with internal teams for smooth onboarding of enrolled students.
**Required Skills and Qualifications**:
- Minimum 6 months to 2 years of experience in tele calling, counseling, or customer service (preferably in the education sector).
- Good communication skills in English and Hindi.
- Polite, confident, and result-oriented approach.
- Basic knowledge of civil services preparation is a plus.
- Familiarity with CRM tools and Microsoft Office is desirable.
**Job Types**: Full-time, Permanent
Pay: Up to ₹300,000.00 per year
**Benefits**:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Rotational shift
- Weekend availability
Supplemental Pay:
- Yearly bonus
Ability to commute/relocate:
- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)
**Language**:
- English (preferred)
Willingness to travel:
- 100% (preferred)
Work Location: In person
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