Front Office Executive

**Key Responsibilities**:
**1. Customer Service & Client Experience**:

- Warmly greet and welcome all visitors, clients, and prospective customers to the dealership in a professional and courteous manner.
- Direct visitors to the appropriate person or department (Sales, Service, Finance, etc.) efficiently.
- Answer, screen, and forward incoming phone calls, ensuring a polite and helpful demeanor at all times.
- Handle client inquiries, provide basic information about Audi products and services, and escalate complex issues to relevant personnel.
- Maintain a pristine and welcoming reception area, ensuring a positive first impression.

**2. Administrative Support**:

- Manage incoming and outgoing mail, couriers, and deliveries.
- Maintain and update client databases and contact lists accurately.
- Assist with scheduling appointments for sales and service departments.
- Prepare and dispatch correspondence, reports, and other documents as required.
- Manage office supplies inventory, placing orders when necessary and ensuring adequate stock levels.
- Handle basic invoicing, payment collection, and petty cash management.
- Assist with the organization of dealership events, promotions, or client hospitality.

**3. Communication & Coordination**:

- Serve as a central point of contact for internal and external communications.
- Coordinate with various departments to ensure smooth information flow and operational efficiency.
- Relay messages accurately and promptly to relevant team members.

**Qualifications & Experience**:

- **Education**: Bachelor's degree in Business Administration, Hospitality Management, or a related field preferred.
- **Experience**: Minimum of 2-4 years of experience in a front office, reception, or administrative role, preferably within the automotive, luxury retail, or hospitality sector.
- **Technical Skills**:

- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Experience with CRM software or dealership management systems is a plus.
- Strong typing and data entry skills.

**Key Competencies**:

- **Exceptional Customer Service**: A genuine desire to assist and satisfy clients, with a polite and professional demeanor.
- **Communication Skills**: Excellent verbal and written communication, with a clear and articulate speaking voice.
- **Organizational Skills**: Strong ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- **Attention to Detail**: Meticulous in administrative tasks and data management.
- **Problem-Solving**: Ability to handle unexpected situations calmly and efficiently.
- **Professionalism**: Impeccable presentation and adherence to corporate standards.
- **Team Player**: Collaborative attitude and willingness to support colleagues.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Paid time off
- Provident Fund

Schedule:

- Day shift

Work Location: In person

Application Deadline: 16/06/2025
Expected Start Date: 09/06/2025