Customer Service

7 days ago


Ludhiana, India Compliance Mentorz Inc Full time

Requirements:

- Decent Command over English [Both written and verbal]
- Quick learning capability
- Prior Night shift experience
- At least 1 year customer support experience.
- Adaptable and Helping attitude towards the organization
- MUST BE FUN TO WORK WITH, WE LIKE HAPPY FACES
- Basic understanding of Computers and Google Drive

Responsibilities Customer Service Responsibilities list:

- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers

**Requirements**:

- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹18,000.00 per month

Schedule:

- Night shift

COVID-19 considerations:
Yes

**Experience**:

- customer service : 1 year (required)
- night shift: 1 year (required)

**Language**:

- English (preferred)
- Hindi (preferred)



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