
Bpo Executive
3 days ago
we are looking for BPO executive.
experience ;1-2yrs
Location ;Thane (Mumbai)
experience in BPO Industry and experience in US calling.
domain is collections and Payments.
our company is looking for a Executive - Customer Care - BPO to join our team.
**Responsibilities**:
- Follow communication scripts when handling different topics;
- Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives;
- Meet personal/team qualitative and quantitative targets;
- Frequently attend educational seminars to improve knowledge and performance level;
- Build sustainable relationships and engage customers by taking the extra mile;
- Seize opportunities to upsell products when they arise;
- Manage large amounts of inbound and outbound calls in a timely manner;
- Keep records of all conversations in our call center database in a comprehensible way.
**Requirements**:
- Track record of over-achieving quota;
- Customer focus and adaptability to different personality types;
- Ability to multi-task, set priorities and manage time effectively;
- Experience required 0 to 4 years;
- Strong phone and verbal communication skills along with active listening;
- Previous experience in a customer support role
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹10,162.23 - ₹27,952.76 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
- Night shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Thane, Thane - 400607, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- 2year: 1 year (preferred)
- Cold calling: 1 year (preferred)
**Language**:
- English (preferred)
Shift availability:
- Night Shift (preferred)
Work Location: One location
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