Bpo Executive

4 days ago

Thane, India Reliable HR SOLUTIONS Full time

we are looking for BPO executive.

experience ;1-2yrs

Location ;Thane (Mumbai)

experience in BPO Industry and experience in US calling.

domain is collections and Payments.

our company is looking for a Executive - Customer Care - BPO to join our team.

**Responsibilities**:

- Follow communication scripts when handling different topics;
- Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives;
- Meet personal/team qualitative and quantitative targets;
- Frequently attend educational seminars to improve knowledge and performance level;
- Build sustainable relationships and engage customers by taking the extra mile;
- Seize opportunities to upsell products when they arise;
- Manage large amounts of inbound and outbound calls in a timely manner;
- Keep records of all conversations in our call center database in a comprehensible way.

**Requirements**:

- Track record of over-achieving quota;
- Customer focus and adaptability to different personality types;
- Ability to multi-task, set priorities and manage time effectively;
- Experience required 0 to 4 years;
- Strong phone and verbal communication skills along with active listening;
- Previous experience in a customer support role

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹10,162.23 - ₹27,952.76 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Night shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Thane, Thane - 400607, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- 2year: 1 year (preferred)
- Cold calling: 1 year (preferred)

**Language**:

- English (preferred)

Shift availability:

- Night Shift (preferred)

Work Location: One location

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