Front Desk Receptionist

6 days ago

Ramanathapuram, India KMC Hospital Ramnad Full time

**Key ResponsibilitiesFront Office Operations**:

- Greet and assist patients, attendants, and visitors in a courteous and professional manner.
- Handle patient registration, appointment scheduling, and inquiries through phone and in-person.
- Coordinate admission and discharge processes with respective departments.
- Maintain confidentiality of patient records and ensure accurate data entry.
- Guide patients regarding hospital facilities, services, and procedures.

**Billing & Accounts**:

- Generate, review, and finalize patient bills (IP/OP) accurately and in a timely manner.
- Ensure correct entry of charges, services, and discounts as per hospital guidelines.
- Handle cash collections, credit card payments, UPI transactions, and maintain proper receipts.
- Coordinate with insurance desk / TPA for cashless billing and pre-authorization.
- Prepare daily cash and billing reports and submit to accounts department.

**Administrative Support**:

- Coordinate with doctors, nurses, and other departments for smooth patient services.
- Assist in resolving patient queries related to billing and front-office processes.
- Maintain front-office decorum and ensure professional appearance.
- Support hospital management in implementing standard operating procedures.

**Skills Required**:

- Excellent communication & interpersonal skills (English, Tamil as applicable).
- Knowledge of hospital billing software / HIS (Hospital Information System).
- Strong numerical ability and attention to detail.
- Good customer service and problem-solving skills.
- Ability to multitask and work under pressure.

**Work Conditions**
- Shift-based duty (morning/evening/night as per hospital policy).
- Interaction with patients, attendants, doctors, and multiple departments.
- Requires high patience, accuracy, and customer service orientation.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

Expected Start Date: 27/08/2025

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