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Front Office Executive

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Koramangala Bengaluru Karnataka, India Finicity Full time

Key Responsibilities
- Greeting and welcoming guests warmly upon arrival and departure.
- Performing efficient check-in (registration, room assignment, key issuance) and check-out (settling bills, gathering feedback).
- Answering the main switchboard and directing calls appropriately.
- Providing information about the hotel's amenities, services, and local attractions (Concierge-like duties).
- Handling routine guest requests (e.g., wake-up calls, extra towels, maintenance).
- Managing online and phone reservations, including inputting, modifying, and confirming bookings.
- Processing payments (cash, card, foreign exchange) accurately and securely.
- Maintaining accurate guest records and logs.
- Coordinating with the Housekeeping department to check room status and prioritize cleaning.
- Communicating with Maintenance regarding any room or facility issues reported by guests.
- Upselling hotel services or higher room categories when appropriate.

Front Desk Manager Roles and Responsibilities

The Front Desk Manager is a leadership and operational role. They are responsible for overseeing the entire front office department, managing the team, and ensuring departmental goals are met.

**Job Types**: Full-time, Permanent

Pay: ₹16,000.00 - ₹23,000.00 per month

Work Location: In person