Customer Support

2 days ago

Navi Mumbai Maharashtra, India Hitya Global Full time

Position: Customer Support Executive

Experience: 2-4 years

Location: Navi Mumbai

**Salary**: Upto 3.5 LPA

Notice Period: Upto 15 days

**Responsibilities**:

- A customer care executive tends to act as a link between a company and its customers and resolves any such queries generated by its customers or clients with efficiency.
- The only aim is to ensure customer satisfaction by fulfilling their requirements.
- Should be confident in troubleshooting any such emerging queries and maintaining high standards.
- Develops a strong relationship with their customers and generates trust with an open and interactive communication.
- Acquire and validate information and provide it to the customers with full efficiency.
- Document or maintain records of each and every interaction with the customers for future evaluation.
- Follow the procedure, guidelines provided and implement it while troubleshooting queries.
- Investigating and escalating complex customer issues
- Maintaining up to-date knowledge of company products and services
- Following up with customers after service is provided
- Proactively identifying ways to improve the customer experience
- To build strong relationships with customers, demonstrating a commitment to meeting their needs.
- To contribute to the achievement of team targets and objectives

**Job Types**: Full-time, Permanent

Pay: ₹300,000.00 - ₹350,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Day shift

Ability to commute/relocate:

- Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have 2+ years of experience as a Customer Support within Stock Broking firm?
- What your current CTC?
- What's your expected CTC?
- What's your notice period in days?

Work Location: In person

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