Accommodations & Exception Scheduling Coordinator

2 weeks ago

India Pearson Full time

**Job Title:

- Accommodations & Exception Scheduling Coordinator**

**Job Location:

- Noida(Hybrid)**

**Job Shift:

- 10:30 AM to 7 PM CST( 8:30 PM IST to 5:30AM IST- Night Shift) as associated with our Bloomington, MN office.**

**PRIMARY RESPONSIBILITIES**

**Accommodation Scheduling & Implementation**
- Work directly with service provider vendors to schedule all ancillary support including readers, recorders, sign language interpreters, and translators per client requirements.
- Responsible for coordination with internal teams to ensure all necessary equipment, software, and exam content is prepared and shipped to appropriate test center for exam day.
- Communicate all details of exam appointment to Pearson VUE test centers or other external testing locations to ensure site is properly prepared on exam day.
- Support Contact Center and Channel staff handling accommodations via Accommodation Scheduling Helpdesk lines.

**Client Support**
- Serve as primary contact for clients on accommodation scheduling and implementation inquires.
- Receive and manage accommodation approval data from clients, ensuring information is updated accurately, securely, and in a timely manner.

**Qualifications**
- Bachelor's or equivalent experience preferred
- 2+ years in a customer service position
- Strong professional communication and time management skills as well as excellent attention to detail
- Ability to exercise discretion in handling confidential material
- Proficiency in MS Office

**Shift Schedule**
- Permanent shift schedule:_
- Monday to Friday: 10:30am-7:00pm Central Time
- During training:_
- Monday to Friday: 8:00am-4:30pm OR 8:30am-5:00pm Central Time

1144304
**Job**: Customer Success

**Job Family**: GO\_TO\_MARKET

**Organization**: Assessment & Qualifications

**Schedule**: FULL\_TIME

**Req ID**: 20137

\#LI-REMOTE

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