Associate - Process and Program Excellence

**Company Description**
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

**There’s another option. Freshworks. With a fresh vision for how the world works.**

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

**_ Fresh vision. Real impact. Come build it with us._**

Are you an exceptionally organized and detail-oriented individual passionate about helping teams succeed? Freshworks is looking for an entry-level Associate Program Manager to be the operational backbone of our dynamic Business Development (BD) organization in Chennai. In this role, you will not be selling directly; instead, you will be empowering our team of Business Development Representatives (BDRs) by running programs that boost their performance and efficiency. You will coordinate everything from sales campaigns and training schedules to team reporting and incentive programs. This is a perfect starting point for a career in Sales Operations, Enablement, or Program Management within a fast-growing global tech company.

**Roles & Responsibilities**
- ** Program & Campaign Coordination**: Assist in the planning, execution, and tracking of sales campaigns, outreach sequences, and incentive programs (SPIFFs) designed to motivate the Business Development team.
- ** Onboarding & Training Support**: Coordinate the onboarding schedules and continuous training sessions for new BDRs, ensuring they have the materials, resources, and calendar invites needed to get up to speed quickly.
- ** Meeting & Event Logistics**: Manage the logistics for team meetings, workshops, and morale events. This includes scheduling, preparing presentation materials, and tracking follow-up action items for the team.
- ** Reporting & Data Tracking**: Help track and compile key performance indicators (KPIs) for the BD team. You will assist in preparing regular reports for leadership that show team activity, campaign results, and program effectiveness.
- ** Process & Documentation**: Assist in documenting best practices, sales plays, and standard operating procedures (SOPs) to help build and maintain a central playbook for the team.
- ** Tools & Resource Management**: Act as a point of contact for the BDR technology stack (e.g., CRM, sales engagement tools), helping with basic user questions and coordinating with IT or operations on tool-related needs.

**Qualifications** Required**:

- ** Education**: A Bachelor's degree, preferably in Business, Management, Marketing, or a related field.
- ** Experience**: 1-3 years of professional experience. Relevant internships or experience in project coordination, event planning, or team administration are highly valued.
- ** Organizational Skills**: Exceptional organizational and time-management skills with a proven ability to manage multiple tasks simultaneously.
- ** Communication**: Strong written and verbal communication skills, with the ability to work effectively with a team of salespeople.
- ** Tech Proficiency**: High proficiency with Microsoft Office and/or Google Suite, especially Excel/Sheets (for tracking data) and PowerPoint/Slides (for creating presentations).
- ** Location**: Ability to work from our Chennai office.

**Preferred**:

- ** Internship Experience**: Prior internship in a sales, marketing, business operations, or project management environment.
- ** Project Coordination**: Demonstrable experience coordinating projects or events (can be from university clubs, volunteer work, or prior jobs).
- ** CRM Familiarity**: Basic familiarity with any CRM platform (like Salesforce) is a significant advantage.

**Skill Inventory**

**Organizational & Planning Skills**
- ** Project Coordination**: Ability to manage timelines, tasks, and resources for small-to-medium-sized projects.
- ** Attention to Detail**: Meticulous in tracking information, scheduling, and preparing materials.
- ** Data Entry & Tracking**: Comfort with spreadsheets and maintaining accurate records.
- ** Event Logistics**: Skill in planning and executing the logístical aspects of meetings and team events.

**Communication & Collaborat