Export Merchandiser

**Export Merchandiser - Indian Handicrafts**

**About Us**
SwadesiExports is a practical export training and operations platform, empowering individuals and businesses to tap into the global market for Indian handicrafts — including home décor, têxtiles, brassware, pottery, leather goods, wooden crafts, and other GI-tagged treasures. We bridge the gap between artisans, manufacturers, and international buyers through quality-driven merchandising and efficient export operations.

**Why This Role Exists**

Our buyers expect **consistent quality, timely delivery, and professional communication**. We need an **experienced Export Merchandiser** who can independently manage the entire merchandising process — from sourcing and sampling to production follow-up, quality control, packaging, and shipment — while ensuring buyer satisfaction and repeat orders.

**Key Responsibilities1. Merchandising & Buyer Coordination**
- Act as the primary point of contact between buyers and production teams.
- Understand buyer requirements, specifications, and quality standards for handicraft products.
- Prepare and share product catalogues, price quotations, and lead time estimates.
- Coordinate with buyers for sample development, approval, and modifications.
- Maintain detailed communication records to ensure clarity and avoid disputes.

**2. Sourcing & Vendor Management**
- Identify and develop reliable artisan clusters, manufacturers, and suppliers across India.
- Negotiate costs, timelines, and production terms with vendors.
- Monitor production progress and resolve issues proactively to meet deadlines.
- Maintain long-term relationships with suppliers to ensure consistency in quality and supply.

**3. Production Follow-up & Quality Control**
- Develop and monitor production timelines for each order.
- Conduct pre-production and mid-production inspections to ensure adherence to buyer requirements.
- Implement strict quality control protocols for handmade and GI-tagged products.
- Approve final goods before dispatch.

**4. Packaging, Labelling & Compliance**
- Ensure packaging meets buyer’s branding, safety, and durability standards.
- Coordinate labelling as per destination country’s regulations (CE, UKCA, ISPM-15, etc.).
- Verify product and packaging compliance with export regulations.

**5. Logistics & Documentation**
- Coordinate with freight forwarders, CHAs, and shipping lines for timely dispatch.
- Prepare and verify export documents including:

- Proforma Invoice, Commercial Invoice, Packing List
- Bill of Lading / Airway Bill
- Certificate of Origin
- Fumigation/Phytosanitary Certificates
- Insurance and Inspection Certificates
- Monitor shipment status and provide buyers with regular updates.

**6. Post-Shipment & Buyer Retention**
- Ensure timely payment follow-ups and reconciliation.
- Gather buyer feedback and resolve any post-shipment issues.
- Suggest product improvements and new designs based on buyer trends.
- Build repeat business through consistent service and relationship management.

**Required Skills & Experience**
- **Minimum 5 years** of hands-on experience in export merchandising for handicrafts or similar products.
- Proven ability to independently handle the **entire order cycle** — from enquiry to shipment.
- Deep knowledge of:

- Indian handicraft clusters and product categories
- Buyer specification handling and product costing
- Export documentation & compliance (IEC, RCMC, GST LUT, etc.)
- Shipping & logistics (LCL, FCL, air, sea)
- International packaging and labelling standards
- Strong vendor negotiation, time management, and problem-solving skills.
- Excellent communication skills in **English & Hindi**.
- Proficiency in MS Office, Google Workspace, and online B2B platforms.

**Work Timings & Mode**
- Full-time, Remote (India-based) with occasional travel for sourcing and QC.
- Flexible hours during the day for vendor and buyer coordination.
- Must be available during buyer’s business hours across different time zones.

**Expected Outcomes**
- **Zero defects** in final shipments.
- On-time deliveries for 100% of orders.
- High buyer satisfaction and repeat orders.
- Strong artisan/vendor network with competitive pricing.

**Who Should Apply**
- Have **real, hands-on experience** in export merchandising for Indian handicrafts.
- Can work independently and deliver results without constant supervision.
- Are detail-oriented, proactive, and passionate about preserving Indian craftsmanship.
- Have never managed an actual export order from start to finish.
- Only have theoretical knowledge.
- Cannot commit to fast-paced buyer timelines.

**To Apply**:
**"Export Merchandiser Application - SwadesiExports"**
Include a brief summary of your past export orders, product categories handled, and key achievements.

Pay: ₹20,000.00 - ₹50,000.00 per month

**Benefits**:

- Work from home

Application Question(s):

- Have you successfully converted such online buyer enquiries into real export orders in the past