Jr Systems Administrator

7 days ago

Hyderabad, India Cotiviti Full time

Overview:
Jr Systems Administrator
- Respond promptly and accurately to customer complaints, inquiries and requests for information and coordinate appropriate follow-up.
- Monitor, troubleshoot and resolve tickets in assigned
- Coordinate with other staff for the purpose of completing incidents and requests efficiently. Work independently to resolve customer issues with little or no
- Perform other job-related duties as assigned & Handling customer issues throughout the
- Determining right away if they can resolve the issue or need to escalate
- Work notes need to be captured appropriately when documenting customer issues and update accordingly in ticketing tool.
- Active Directory / Service Now are the basic tools that Deskside will work on day to day basis.
- Hardware Inventory Management and Process.
- Deploy software and

**Education, Skills and Experience**
- Engineering or equivalent bachelor’s degree with focus in Information
- Following Certifications are desirable or good to have:

- ITIL
- MCSE, Hardware troubleshooting Knowledge
- Possession of good verbal and written communication skills, and a commitment to customer service are vital to this role
- Knowledge of desktop operating systems such as Windows 7,8 & 10.
- Knowledge of desktop and laptop hardware repair and components
- Knowledge of standard desktop software including Microsoft Office & Windows products
- Working knowledge of Windows Active Adaptability to support and work in 24x7 environment
- Willingness to learn the environments and various tools available in the organization

**o Willingness to work in 24x7 shifts is mandatory.**:

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