Customer Service Associate

4 days ago


Dombivli, India HR Enterprises(Franchise of Wellness Forever) Full time

**Responsibilities and Duties**:

- Check prescriptions to ensure that there are no errors and that they are appropriate and safe for the individual patient.
- Dispense the medicines as per the prescription.
- Bill the medicines dispensed and collect cash.
- Check the expiry date and batch number of the medicine and compare it with the bill entry.
- Contacting referring physicians’ offices with questions over prescription.
- Maintaining inventory of the medicines dispensed.
- Keep records of patient history and of all activities regarding heavy medication.
- Handle customer queries, and resolve their issues or initiate appropriate steps such as complaint escalation to relevant departments for resolution.
- Record all pharmacy transactions and keeping cash registers up-to-date.
- Comply with all applicable legal rules, regulations and procedures.
- Maintain confidentiality with respect to customers’ medical details.

**Qualification
- required** - 10th/12th/Any Graduate/ B. Pharma/D. Pharma (Appeared & Experience of atleast 1yr)

**Job Types**: Full-time, Fresher

**Salary**: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Commuter assistance

Schedule:

- Rotational shift

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Willingness to travel:

- 100% (required)



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