Home Care Scheduler/coordinator

2 weeks ago

Hyderabad, India Kleza Solutions Pvt Ltd Full time

**Responsibilities:

- **
- Create and maintain staff schedules - caregivers / home healthcare aides (HHA)
- Arrange or organize schedules for clients and/or patients in line with healthcare plans and availability of healthcare personnel that will attend to them (patients)
- Reach out to health care providers or personnel and clients with regards to changes in schedule that may come up on a daily basis
- Build professional relationship(s) with clients so as to ensure excellent service delivery
- Perform maintenance of all statistics and reports that have to do with both staff and patients
- Responsible for properly entering client and staff information into a database, and also updating it on a regular basis
- Carry out management of the information databases that contain details of both staff and clients (e.g. CQA, dates and reminders of TB, client admission,
- client hospital admission and discharge).)
- Participate in activities or programs that help enhance the quality of service that is being rendered by the organization’s staff
- Ensure scheduling systems are properly maintained. That is, ensure accuracy of scheduling systems
- Show respect for patients/clients by maintaining confidentiality
- Keep the team manager updated as regards conflict in schedules
- Performs general office duties including but not limited to word processing, photocopies,
- files, shreds, sort/distributes mail, provides reception and telephone services

**Requirements:

- **
- Must possess excellent communication skills on all fronts
- Must have good interpersonal skills. That is to say, the home care scheduler must be a people-person and easy to approach
- Must be able to multi-task and also display an incredible level of flexibility
- Must possess the ability to prioritize in the face of multiple tasks and/or duties
- He/she should have a good knowledge and understanding of customer care ethics
- Must possess good coordination and analytical abilities
- Must be someone that has a keen eye for details so as to be able to avoid and/or rectify conflicting schedules
- Must attend team and staff meetings as required
- Must be able to work effectively as part of a team or even lead a team if the need arises
- Ability to manage time and schedules effectively is very important
- Graduation in a health care related stream would be an advantage, but is not mandatory. Any graduate is eligible
- Experience in a customer service role or healthcare management position would be of added advantage
- Must have basic knowledge of computer programs
- Must be willing to work in shifts and one weekend on-call per month

**Timings**:

- Rotational Shifts (All timings are in IST)
- During Training for first 3 months - 6:30PM - 3:30AM

**Benefits**:

- Work from home

Schedule:

- Night shift
- Rotational shift
- Weekend availability

Application Question(s):

- Are you ok with the rotational shift timings mentioned in the JD?
- Have you worked with US clients earlier?
- Do you have experience in US Healthcare Domain?
- Do you have a proper WFH setup?

**Experience**:

- total work: 2 years (required)

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