Trainer

**Job Title**: Banking and Financial Institute Trainer

**Department**: Training & Development / Learning & Development (L&D)

**Location**: Thane

**Reports to**: Head of Learning & Development / Training Manager

**Job Purpose**:
To design, develop, and deliver effective training programs that enhance the skills, knowledge, and performance of employees in the banking and financial industry. The trainer will focus on areas such as customer service, compliance, risk management, product knowledge, financial instruments, regulatory frameworks, and emerging banking technologies.

**Key Responsibilities**:

- **Training Program Development**:

- Design training materials, modules, and curriculums for banking and financial topics (e.g., loans, credit, investment, retail banking, digital banking, etc.).
- Develop e-learning content and resources to facilitate remote or hybrid learning.
- Tailor training programs for different roles, such as bank tellers, customer service representatives, financial advisors, compliance officers, and managers.
- **Training Delivery**:

- Conduct in-person and virtual training sessions for new hires and existing staff.
- Use various training methodologies, including interactive workshops, case studies, role-playing, and simulations.
- Evaluate the effectiveness of training programs through feedback, assessments, and performance reviews.
- Facilitate continuous learning initiatives (e.g., webinars, refresher courses).
- **Subject Matter Expertise**:

- Stay up-to-date with industry regulations, financial trends, and emerging banking technologies (e.g., FinTech, blockchain, digital payment systems).
- Provide insights into best practices in areas such as regulatory compliance, anti-money laundering (AML), risk management, and fraud detection.
- Consult with department heads to understand training needs and align them with the organization’s goals and regulatory requirements.
- **Compliance and Regulatory Training**:

- Ensure that training programs align with banking laws, regulations, and compliance standards such as Anti-Money Laundering (AML), Know Your Customer (KYC), General Data Protection Regulation (GDPR), and more.
- Create certifications and ensure staff complete mandatory compliance courses.
- **Assessment and Reporting**:

- Assess employee performance through quizzes, practical tests, and competency evaluations.
- Provide detailed reports on training outcomes and suggest areas for improvement.
- Collaborate with management to implement training-related improvements across departments.
- **Continuous Improvement**:

- Regularly update training materials to reflect changes in the industry or within the organization.
- Gather feedback from trainees to enhance the learning experience.

**Required Qualifications**:

- Bachelor’s degree in Banking, Finance, Business Administration, or a related field.
- Certification in training (e.g., Certified Professional in Learning and Performance - CPLP, or equivalent).
- Relevant experience in banking, finance, or a similar industry.
- Strong knowledge of financial products, banking services, and regulatory compliance.

**Skills and Competencies**:

- **Industry Knowledge**: Deep understanding of banking operations, financial products, compliance, and industry regulations.
- **Training Expertise**: Proven experience in developing and delivering training programs, both in-person and remotely.
- **Communication**: Strong presentation, facilitation, and interpersonal skills to engage trainees and explain complex topics clearly.
- **Technology Proficiency**: Comfortable using learning management systems (LMS), online training platforms, and digital tools for e-learning.
- **Adaptability**: Ability to quickly adapt training materials to meet the needs of various learning styles and levels of expertise.
- **Problem-Solving**: Analytical skills to assess employee learning gaps and tailor solutions.
- **Time Management**: Ability to manage multiple training programs and schedules.

**Preferred Qualifications**:

- Master’s degree in Banking, Finance, or Business Management.
- Experience in digital banking, financial technology (FinTech), or risk management.
- Prior work experience in a bank or financial institution.

**Work Environment**:

- This role may involve travel to different branch locations or regions for on-site training.

**Job Types**: Full-time, Permanent

Pay: ₹12,579.56 - ₹60,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Teaching: 10 years (required)
- total work: 10 years (required)

**Language**:

- English (required)

Work Location: In person