Executive -accounts Receivable

**Organization Background**:
Mitsui O.S.K. Lines (MOL) is one of the world's largest multimodal deep-sea carriers, with a rich maritime legacy spanning over 140 years. Operating across Asia, the Middle East, Europe, Africa, North America, South America, and Oceania, MOL connects global trade routes with a strong presence in international shipping and logistics. MOL Information Technology (MOL-IT) is the dedicated ICT solutions provider for the MOL Group, delivering customized technology solutions across the shipping, logistics, and supply chain domains.

Established in 1997, MOL-IT has expanded significantly, operating from four offices in Kolkata, Hyderabad, Mumbai, and Hong Kong, with a talented team of over 380 software and management professionals. As part of its growth strategy, MOL-IT is enhancing its suite of ICT solutions for existing customers while exploring opportunities to diversify beyond the MOL Group.

IPS (Information processing Services) another solution of MOL-IT specializes in providing 24x7 offshore support services to MOL Group companies worldwide.

The IPS team manages key operational processes, categorized into:
**Documentation Services**:Export & Import documentation processing

**Accounting Services**:Accounts Receivables, Accounts Payables, GSA, and financial transactions

**Other Business Support Services**:Freight Audit, TCTO Voyage Registration, and additional logistics function

With a focus on efficiency, cost-effectiveness, and process excellence, IPS India continues to drive operational success for MOL’s global businesses.

**Key Responsibilities**:
**OTC Operations & Financial Processing**

Perform day-to-day Order-to-Cash (OTC) operations, ensuring the smooth execution of accounts receivable tasks.Ensure timely and accurate processing of invoices, payments, and reconciliations.

Identify and escalate discrepancies to maintain financial integrity.

Follow Standard Operating Procedures (SOPs) and meet Turnaround Time (TAT) & Accuracy targets.

Conduct quality checks on transactions processed by the team to ensure compliance with SOPs.

Raise queries if deviations from SOPs/process manuals are observed. Service Delivery & Compliance

Adhere to SLAs and KPIs for transaction processing, ensuring timely and accurate service delivery.

Ensure compliance with OTC policies, internal controls, and regulatory requirements.

Maintain proper record-keeping and audit readiness for all OTC transactions.

Participate in daily huddle meetings to align on tasks and priorities.

Maintain strong collaboration with group company counterparts to facilitate smooth operations.

Coordinate with enablement and support functions to resolve operational challenges.

**Customer & Stakeholder Engagement**

Address and resolve customer queries related to accounts receivable and outstanding debts.

Manage collections and follow-ups for outstanding customer payments.

Interact with customers and onshore teams to handle financial discrepancies or issues.

Generate and send accurate, timely invoices, ensuring compliance with company policies.

Support periodic customer account reviews to ensure account accuracy.

**Transition Responsibilities**

Participate in Knowledge Transfer (KT) sessions and assist in documenting processes.

Ensure compliance with transition timelines and governance requirements.

Collaborate with the transition team to identify and resolve operational gaps.

**Process Improvement & Development**

Identify areas for process enhancement and contribute to automation initiatives.

Support efforts to improve operational efficiency through data-driven decision-making.

Ensure compliance with evolving best practices and industry regulations.

**Key Outputs / Measurable Deliverables**:
Accuracy in financial transactions & reports.

Adherence to SLAs, KPIs, TAT, and compliance standards.

Effective collaboration with internal & external stakeholders.

Proactive identification and resolution of process gaps.

**Technical & Skill-Based Competencies**

**Educational Qualifications**

Graduate/Postgraduate in Commerce.

Basic MS Office Certification.

**Technical Skills**

Preferable experience in the shipping industry.

Basic knowledge of Geography (Continents, Countries & Ports).

Working knowledge of MS Excel for financial data analysis.

Experience in BPO/Outsourcing business (preferred).

Minimum 3 years of relevant experience.

Willingness to work in shifts as per business requirements.

Experience in SAP /ERP is preferred.

**Behavioural Competencies**:
MOL Core Values (CHARTS Framework):
Challenge - Innovate through insight, take initiative, and seek continuous improvement.

Honesty - Maintain transparency, ethical conduct, and act with integrity.

Accountability - Take ownership of tasks, commit to responsibilities, and follow through.

Reliability - Build trust by delivering accurate, timely, and consistent results.

Teamwork - Foster collaboration, support colleagues, and contribute