Telecaller

1 day ago

Civil Lines Nagpur Nagpur Maharashtra, India Tathastu Resorts Nagpur Full time

**Job Description: Telecaller**
**Location**: Nagpur
**Experience**: 1-2 years
**Education**: Any Graduation

**Job Summary**:
**Key Responsibilities**:

- Make outbound calls to potential and existing customers.
- Handle customer inquiries, provide information, and address concerns in a timely manner.
- Maintain accurate and detailed records of calls, interactions, and transactions.
- Ensure effective communication with the back-office team to manage customer data and follow-ups.
- Work closely with the sales and customer support team to meet performance targets.
- Ensure that all interactions are aligned with the company's policies and customer satisfaction standards.
- Provide administrative support as required, such as data entry and updating customer records.

**Requirements**:

- 1-2 years of experience as a Telecaller or in a customer service role.
- Excellent verbal communication skills; fluency in English is preferred.
- Good understanding of back-office operations and ability to perform administrative tasks.
- Ability to multitask and work in a fast-paced environment.
- Smart, proactive, and a quick learner.
- Ability to handle customer queries and resolve issues efficiently.
- Strong interpersonal skills with a positive attitude.
- Basic computer knowledge and familiarity with MS Office.

**Job Types**: Full-time, Permanent

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Work Location: In person

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