Executive

1 week ago

Gurgaon, India Indigo Airlines Full time

**Role and Responsibility -**
- To help or assist (pilots) and to keep things simple and in good coordination
- To review Challenges, Feedbacks, Queries received from pilots and ensure immediate and appropriate closure.
- To assist the leadership team with optimal decision making in the least possible time Take initiatives and organize pilot engagement projects
- Ensure active participation of pilots in CSR Activities and promote engagement in various projects
- Meet pilots from all bases and promote hassle free one on one interaction
- To provide assistance and resolution in all aspects possible 24*7*365 days. (emergency assistance, out of base, for cases such as sickness or injury, etc.)
- To maintain respect, dignity and make Iconnect 2.0 an examplary team of Line Operations, to be the best vertical in Flight Ops.
- To create and promote a positive, effective and appropriate work environment across bases
- Provide care & support and contribute towards better Quality of Life for Pilots Granting EML for all emergency cases in absence of Fleet Supervisor
- Strong Inter Departmental Connect for resolving all queries on behalf of Pilots.
- To act as a back up for Base Fleet Supervisors and improve the quality of Connect and response time in their absence
- Help with day to day scheduling, training, simulator and admin queries 24/7
- Improve NPS and help ifly in Customer Appreciation and closure of Customer feedback
- Generate report and Maintain data for Pan India work achieved through iconnect
- Any other duty/responsibility assigned by the reporting manager/chief pilot

**Skills required -**
- Energetic and Passionate about building customer relationships and defusing customer situations
- Should possess and develop qualities like active listening, empathy, problem-solving and communication
- Improve process knowledge, Spend time building relationships
- Ability to handle pressure and stressful situations
- Effective decision making skills
- Influencing and negotiation skills
- Knowledge of MS - Office (Excel, Word, Power Point)

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