Guest Service Associate

14 hours ago

Indore Madhya Pradesh, India Crescent Spa & Resort Indore Full time

Greet guests and warmly welcome them upon arrival, ensuring a positive first impression.
- Assist guests with check-in and check-out procedures, including processing payments, issuing room keys, and providing necessary information about hotel amenities and policies.
- Answer phone calls and respond to guest inquiries and requests, providing accurate and helpful information.
- Handle complaints and concerns promptly and professionally, finding the best possible resolution to ensure guest satisfaction.
- Book and confirm reservations for guests, ensuring accuracy and attention to detail.
- Coordinate with other hotel departments, such as housekeeping and maintenance, to fulfill guest requests and address any issues during their stay.
- Maintained a clean and organized front desk area, ensuring all necessary supplies were readily available for guest use.
- Up-sell and promote hotel services and amenities to guests, maximizing revenue opportunities.
- Keep updated records of guest interactions and transactions, utilizing computer systems and software effectively.
- Maintain knowledge of local attractions, restaurants, and transportation options to provide recommendations and assistance to guests.

Pay: ₹10,000.00 - ₹16,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift
- Rotational shift

Work Location: In person

**Speak with the employer**
+91 8720010127

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