Digital Svcs-onboard Prod Support Eng/wealth

7 days ago

Pune, India HSBC Full time

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Digital Svcs-Onboard Prod Support Eng

In this role, you will:

- Technical Engineer, works as part of the 24/7 on-call support team.
- Engage quickly in all customer impacting service issues and drive technical investigation and resolution.
- Pursue operational excellence through consolidation, simplification and continuous improvement including but not limited to; monitoring/reporting of service components, automation of recovery processes and identify architectural improvements.
- Understand Business production system service objectives, critical process deadlines, and internal and external reporting needs, to ensure that their requirements and priorities are effectively supported.
- Provide technical support during production incidents to help provide the quickest possible restoration of service. Investigate the root cause and provide/drive service improvements to completion
- Identify and implement improvements to service restoration of Digital services.
- Operational readiness - Liaison with Engineering teams to ensure various Resilience NFRs are addressed and create governance standards for operations runbooks and provide sign offs.
- Mentor, motivate and inspire team members, exercise good judgment, competence and courage in decision making.
- Technical leadership with hands-on work to manager the BAU and Adhoc requests to ensure services are healthy.
- Drive root cause analysis with relevant support teams to understand service performance breaches and mitigate in the future

Requirements

To be successful in this role, you should meet the following requirements:

- Highly motivated with a positive and proactive attitude who can operate without close supervision.
- Exhibit good communication and interpersonal skills to explain difficult technical information to various stakeholders.
- Team player with good project handling skills.
- Good exposure and solid understanding of Web based Application Support in a multi-tier architecture within Banking domain.
- Expertise in trouble shooting Java/J2EE deployed on any of the industry standard Front end Application Servers such as IBM WAS, IBM WPS, JBoss, Tomcat.
- Excellent hands-on in in any Industry standard Application Performance Monitoring Tool such as App Dynamics, Splunk, BMC Patrol, HP BSM, Dynatrace, Datadog etc..
- Background/previous experience in any of: Java / J2EE, Angular JS, node.js, React, Spring, DOJO, HTML, Javascript
- Experience in any ticketing Tool e.g. BMC Remedy / GSD / ServiceNow.
- Hands on experience on UNIX. Python based automation is a plus.
- Understanding of Micro-services, REST APIs and integration with Mule Gateway, AnyPoint, PCF.

You’ll achieve more when you join HSBC.

Issued by - HSBC Software Development India

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