
Design Conversational AI Experiences
3 days ago
Conversational AI Experience Designer
We are seeking an experienced conversational AI experience designer with hands-on expertise in designing, configuring and deploying conversational experiences using Amazon Lex V2. This role is central to a platform migration initiative and requires deep expertise in building scalable production-grade Lex bots.
- Define intents, utterances and slots for conversational AI
- Set up multi-turn conversations and manage session attributes context control and fallback strategies
- Lead the migration of existing bots or workflows from other platforms into Lex V2 ensuring functional completeness and improved user experience
Key Responsibilities:
- Configure Amazon Lex Knowledge Bases and manage dynamic document sources e.g S3 SharePoint secure portals
- Handle Lex bot versioning aliasing and promotion across environments Dev QA Prod
- Leverage Lex's native integrations with Lambda Amazon Connect and Cognito to deliver advanced conversational flows
- Optimize language model performance using analytics and real-user feedback
Requirements:
- Extensive hands-on experience with Amazon Lex V2
- Custom intent and slot configuration
- Multi-turn conversations and context management
- Fallback and clarification handling
We Foster Diversity and Inclusion
We welcome diverse candidates from all backgrounds.
Equal Opportunity Employer
We prohibit discrimination and harassment of any kind.
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