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Customer Executive

3 weeks ago


Bengaluru Karnataka, India Shelby Management Solutions Full time

**Job Title**: Customer Champion Executive

**Role Description**:
**Responsibilities**:
**Customer Support**:
**Problem Resolution**:
Address customer concerns and troubleshoot problems effectively, ensuring a swift and satisfactory resolution. Collaborate with cross-functional teams to resolve complex issues and escalate when necessary.

**Customer Education**:
Educate customers on product features, usage, and best practices to enhance their overall experience. Create and update customer support documentation, FAQs, and knowledge base materials.

**Feedback Collection**:
Gather and document customer feedback to provide insights for product and service improvement.

Collaborate with the product development team to communicate customer needs and expectations.

**Customer Advocacy**:
Identify opportunities for customer success stories, testimonials, and case studies.

Foster customer loyalty and advocate for the brand, turning satisfied customers into advocates.

**Data Management**:
Maintain accurate and up-to-date customer records in the CRM system.

Analyze customer interactions and trends to identify areas for improvement.

**Qualifications**:
Bachelor's degree in Business, Communications, or a related field.

Proven experience in customer service or support.

Excellent communication and interpersonal skills.

Strong problem-solving abilities and a customer-centric mindset.

Empathy and patience when dealing with customer concerns.

Familiarity with CRM systems and support tools.

Ability to work independently and collaboratively in a team environment.

**Job Types**: Full-time, Permanent

**Salary**: ₹9,834.35 - ₹34,321.95 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Bengaluru, Karnataka (required)

Ability to Relocate:

- Bengaluru, Karnataka: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9986991116