Chat Support Associate

**Job Title**: Chat Support Agent

**About the Company**:
Tech365.io - A division of Princeton IT Services is the fastest growing value-added reseller dedicated to bringing the latest and greatest technologies to the industry. With a strong commitment to customer satisfaction, we strive to provide exceptional value to our clients through a range of specialized services and solutions.

**Work Location**: Gudivada, Andhra Pradesh

**Shift Timing**: 6.00 PM to 3.30 AM IST

**Job Overview**:
**Key Responsibilities**:

- Respond promptly and professionally to customer inquiries via live chat.
- Provide accurate information and solutions to customer issues.
- Maintain a positive and empathetic attitude towards customers at all times.
- Document customer interactions and issues in the CRM system.
- Collaborate with other team members to resolve complex issues.
- Stay updated on product knowledge and company policies.

**Qualifications**:

- Excellent written communication skills.
- Strong problem-solving abilities.
- Ability to multitask and manage time effectively.
- Previous experience in customer service or chat support is preferred.
- Familiarity with CRM software and chat platforms.
- High school diploma or equivalent; additional qualifications are a plus.

Schedule:

- Evening shift
- Monday to Friday
- Night shift

Supplemental Pay:

- Commission pay
- Performance bonus

**Experience**:

- Customer support: 2 years (required)
- chat support: 2 years (required)

**Location**:

- Gudivada, Andhra Pradesh (required)

Shift availability:

- Night Shift (required)

Work Location: In person