Cloud Operations Level

5 days ago

Hyderabad, India Genzeon Full time

About Genzeon

Delivering excellence in IT services and solutions for the retail and healthcare sectors. Genzeon is a leading provider of intelligent automation, security, compliance, cloud, and managed services. Our healthcare capabilities integrate data systems, facilitate information flow, and leverage interoperability to improve clinical and operational outcomes. Genzeon empowers retail enterprises with multichannel IT solutions that deliver a personalized experience for consumers.

**Job Type**: Permanent

Job Responsibilities
- Manage Level 1 Cloud operations resources
- Assist in scoping and executing prospective engagements
- Develop scripts, tools, or methodologies to enhance Geneon’s Cloud operations offering
- Document security issues and impacts in a clear and concise manner to facilitate reporting to impacted stakeholders
- Ensure positive client satisfaction and client relationship is maintained
- Deliver on service commitments and participate in account plan/strategy
- Drive/Manage service quality, performance, and improvement of processes
- Deliver an Enhanced Model for resolution of Major Incidents
- Drive audit readiness and (Information Security Controls) compliance
- Provide technical support and participate in the change control process
- Bridge gaps between delivery teams and drive rapid recovery during incidents
- Provide a holistic view of the cloud environment and make recommendations to improve overall service.
- Creation of reporting and KPI metrics for Level 1 Cloud Operations
- Manage Infrastructure upstream and downstream documentation for service impact and mapping.
- Set direction for team / Management of after-hours support
- Manage outages to resolution & manage Alert Communications
- Root Cause Analysis (RCA) Ownership

Desired Skills
- Ability to successfully interface with clients (internal and external)
- Ability to document and explain technical details in a concise, understandable manner
- Ability to manage and balance own time among multiple tasks.
- AWS/GCP/Azure working knowledge
- Handle technical escalations & guide operations teams for recurring incidents
- Identifying single point of failures and mitigating issues by following problem management and continual service improvements.
- AWS and Azure Cloud management: understanding of hybrid / public cloud-based support models.
- Configuration and administration of virtual connect and direct connect, familiarity with EC2 families, Storage types, backup snapshots, server patching, load balancers (F5, ELB ) etc.
- Ensure communication and ongoing updates through dashboards for infrastructure health and compliance (contract, security, risk)
- Conduct regular trainings/sessions within the team to keep all the team members updated with latest Cloud offerings
- Demonstrate recoverability through enterprise backup solutions and other methods of backups (VM snapshots etc.)

Desired Qualifications
- Bachelor’s degree (or equivalent) in a technical field
- Total 5-8Years of which 1- 3 years’ experience managing Level 1 Cloud operations

Certifications (Nice to Have NOT Must)
- ITIL Foundation

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