Customer Care Executive

3 days ago

Payyannur, India ABC Group Full time

Greet customers warmly and ascertain problem or reason for calling.
- Ensure follow up to the enquiry calls & provide accurate, valid and complete information, if possible generate sales leads.
- Maintain the tracker for enquiry follow up.
- Coordinate & Introduce our new products to builders, contractors, architects through call, SMS or WhatsApp once in a month.
- Provide Information about new schemes and promotions to existing customers and well-wishers.
- Maintain the staff movement register (in-out with pass), Visitors register for all type of visitors, feedback form -customers
- Maintain Company Vehicle Register with use name and kilometer.In and out Kilometer
- Update & inform to fleet management section in case of damages or accidents.
- Maintain Stationary stock Register, Courier register - inward & outward, Check the courier service freight charges and maintain airway bills copy..
- Keep records of customer complaint, register all complaints with bill details.
- Identify the customer needs, - enquiry about product, service, and price -handover to the concerned dept.
- Maintain high customer satisfaction pre & post sales.
- Coordinate & Provide 100% swift service availability to meet customer needs on incase of urgency.
- Confirm and ensure the complaints with invoice. Coordinate the complaints to manufacturer, if manufacture is not attending the complaint, provide our own service.
- If replacement or compensation allowed inform the customer and make sure it will get at the earliest.
- Verify and follow-up the payment outstanding customer,
- Follow up credit note

1. Co-ordinate with accounts dept. and company executive if any credit note issued related with customer service.

2. Cross check the credit note with compensation amount.
- Coordinate & Schedule technicians day to day route priority wise site visit.
- Ensure they collect customer feedback form and service report form after the site visit.
- Coordinate with Sales dept. regarding the complaints while collection of feedback, ensure the follow up call.
- Customer feedback taking the feedback after sales/service/ showroom visit

**Organization Core Values**

Establish inside and outside organization core values as below;
- Relationship for Life
- Customer Service and Satisfaction
- Futuristic & Innovative
- Teamwork for excellence
- Responsible & Result Oriented
- Win-Win Cooperation

**1.** **EDUCATION AND EXPERIENCE**
- Diploma/bachelor’s degree in Administration or related field.
- Fresher/ Proven customer support experience

SKILLS / BEHAVIORAL COMPETENCIES
- Good communications skills
- Ability to listen and active problem solving skills
- Good interpersonal skills
- Ability to handle pressure

**Salary**: ₹10,000.00 - ₹12,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Payyanur, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9188610815

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