LMS Administrator

19 hours ago

Bengaluru Karnataka, India Excelr Edtech Pvt Ltd Full time

We are seeking a proactive and organized LMS Team Lead to oversee and coordinate the day-to-day operations of our Learning Management System (LMS) team. This role will be responsible for managing the successful rollout of online and offline training programs, stakeholder coordination, team management and ensuring a seamless learning experience for both learners and faculty.

As an LMS Team Lead, you will play a critical role in planning and executing course delivery, supervising LMS executives, collaborating with trainers and academic coordinators and optimizing processes for efficient learning outcomes.

**Key Responsibilities**

**LMS Operations & Delivery Oversight**
- Oversee the creation of course structures, batch management, material uploads and access provisioning for learners and faculty.
- Ensure timely execution and adherence to service-level agreements (SLAs) and turnaround times (TATs).

**Team Management & Coordination**
- Act as the point of escalation for complex LMS issues or last-minute session requirements.
- Mentor and train LMS executives, monitor performance, provide feedback and foster a collaborative team culture.
- Bridge communication between trainers, admin teams, sales team and learners to ensure smooth workflows.

**Program Planning & Execution**
- Lead the planning and execution of course rollout programs for both online and offline platforms, aligning with academic timelines and business goals.
- Coordinate with internal and freelance faculty to schedule sessions, allocate resources and manage teaching slots.
- Monitor risks, track completion of modules and ensure faculty are aligned with teaching goals and timelines.

**Feedback & Quality Assurance**
- Analyze learner and faculty feedback; implement quality control measures to improve course delivery standards.
- Work with faculty to ensure high engagement and learner satisfaction in both live and classroom sessions.

**Forecasting & Cost Optimization**
- Prepare session forecasts, merge batches when needed for cost efficiency, proper utilization of internal Trainers and maintain accurate session planning.
- Provide insights on resource utilization and propose improvements for scalability.

**Skills & Requirements**
- 3-4 years of experience as an LMS Executive or Administrator, with at least 1 year in a team management or coordination role.
- Strong understanding of LMS platforms and online course delivery tools.
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Ability to handle last-minute changes and problem-solve in high-pressure situations.
- Proficient in using Excel, Google Sheets and task management tools.
- Experience in the EdTech or training industry.
- Exposure to handling large-scale online/offline training batches.

**Job Types**: Full-time, Permanent

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Rotational shift

**Experience**:

- LMS: 3 years (required)
- Team management: 1 year (required)

Work Location: In person

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