F&b Hostess

4 days ago

Wakad Pune Maharashtra, India Gigadocs Softtech Private limited Full time

The F&B Hostess is responsible for creating a warm and welcoming atmosphere for guests, ensuring a seamless dining experience from arrival to seating. She is the first point of contact and plays a key role in customer satisfaction by managing reservations, waitlists, and guest seating in a courteous and professional manner.

**Key Responsibilities**:

- Greet guests warmly and professionally upon arrival.
- Manage reservations using the POS or reservation system.
- Maintain an organized waitlist and communicate estimated wait times.
- Escort guests to their tables, presenting menus and introducing the server.
- Coordinate seating plans to maximize service efficiency and guest comfort.
- Handle guest inquiries and resolve complaints promptly and professionally.
- Maintain cleanliness and organization of the hostess station and front-of-house area.
- Provide information about menu items, restaurant features, and promotions when needed.
- Liaise with servers and restaurant management to ensure seamless operations during busy periods.
- Follow all company policies, safety procedures, and grooming standards.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

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