Call Center Executive

2 days ago


Pappanaickenpalayam Coimbatore Tamil Nadu, India GKNM HOSPITAL Full time

**Answering Incoming Calls**: Promptly and professionally answering patient calls, addressing inquiries, and providing information.
- **Scheduling Appointments**: Managing appointment schedules, coordinating with healthcare providers, and verifying patient information.
- **Verifying Patient Information**: Gathering and verifying patient demographic, insurance, and medical information accurately.
- **Resolving Patient Issues**: Addressing complaints, concerns, and issues with a focus on patient satisfaction and positive communication.
- **Providing Basic Medical Information**: Offering basic medical information, directions, and guidance to patients as appropriate.
- **Documenting Interactions**: Maintaining accurate records of patient interactions, inquiries, and appointment details.
- **Following Protocols**: Adhering to established call center procedures, including HIPAA compliance.
- **Collaborating with Teams**: Working collaboratively with clinical and administrative teams to address patient issues and improve service.

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Yearly bonus

Work Location: In person



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