Field Supervisor

Date Posted:
2025-02-28

Country:
India

Location:
MK Towers, #27, Longford Road, Shanti Nagar,Bangalore - 560 027, India

Field Supervisor - Service
- Overall responsible for service revenues from area.
- Including setting their annual business targets and periodical review to achieve the results.
- Drive excellence in field operations through employees.
- Ensure that Lifts / Escalators are maintained at job sites in various location as per the SLA with customers.
- Position will be responsible for Techno Commercials for 600 units.
- Enhance field productivity.
- Sub Con Management and Development to support field operations.
- Maintain cordial relations with Customers.
- Coach and develop internal talents for taking up higher responsibilities in the organization.
- Drive service transformation initiatives in the area.
- Drive weekly and monthly review on forecast vs actuals with team on Commercial parameters.
- Monitor Employees daily activity.
- Monitor PPM activities and avoid Missed services.
- Carry out Annual equipment survey (AES) of the elevators as per suggestive list.
- Schedule and plan for Return Audit copies and AES Copies as per plan
- Plan non-Price visit to customer.
- Visit job sites, Periodical visits to all Key customers and maintain CRM.
- Receivable Management - day-to-day updates to Zonal Head / Finance
- Work towards customer delight and customer appreciation.
- Tracking of all customer complaints and speedy response/resolution
- MIS / Reporting / Review with team.
- Should have 8 to 12 years’ experience in customer handling role.
- Good communication & customer service skills
- Should be hands on with MS office.
- Should have good analytical skills.

Manage a portfolio of elevator units through maintaining good working relationships with existing customers
Serve as primary contact for timely resolution of customer needs surrounding inquiries
Develop build-on repair and modernization sales through networking, bids and tenders
Develop your own sales strategy to achieve sales targets, ensuring profitability
Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results
Conduct sales negotiations and close deals, ensuring payment on time
Collaborate with fellow team members, including other sales representatives and field colleagues

What you will need to be successful (adjust for local regulations)

You have a business or technical degree or have completed training as a technician or business administrator
You have initial experience in the sale of technical products requiring consultation
You have a strong customer and service orientation, including excellent interpersonal skills
You are characterized by a high level of commitment and reliability, with a drive to deliver results
You are target focused, with the ability to work at pace in a demanding, complex, corporate organization
Add any additional local requirements here

What’s In it For Me / Benefits
You will receive a long-term employment contract with the world market leader in a crisis-proof industry.
We offer you remuneration in accordance with local requirements, plus:
Customize for local benefits here including vacation and incentive
Customize for local benefits here including any car allowance or other applicable benefits

We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
- If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
- Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
- You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
- When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
- We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or c