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Front Office Executive

2 weeks ago

Kumaraswamy Layout Bengaluru Karnataka, India AastarUrmika Health Care Pvt. Ltd. Full time

GENERAL
- Manage the front office & patients visiting the Centre.
- Manage & coordinate appointments for patients for OPD, IPD, Lab tests, Specialist consultations & others as & when required.
- Ensure hygiene and a safe environment for all the visitors at the Centre.
- Communicate effectively & efficiently to patients, doctors and other stakeholders about centre’s services.
- Maintain clinical, financial and other documentation efficiently and update regularly.
- Ensure a seamless and positive experience for mothers and families during all the coordination.
- Contribute to the delivery of the organization’s objectives.
- Advocate for midwifery practices and midwife-led models of care to all stakeholders.
- Serve as a primary source for customer service assistance by handling patient queries and ensuring client’s satisfaction.
- Schedule appointments for consultation/procedures for patients either telephone or in person.
- Answer patient telecalls promptly using good customer service skills and judgement in the distribution of messages
- Provides administrative support to ensure efficient operation of the office.
- Greet visitors with calm & patience to the facility, answer questions and coordinate constantly between departments like radiology, lab, pharmacy, billing, discharge etc for the patients.
- Coordinate on the insurance settlement, claims and credit payments.
- Tracking / Follow up call to patients who have not come for consultation / test at the appointed time.
- Responsible for patient engagement and waiting room management
- Assist in getting tariff estimates on further treatment and admission as advised by the treating doctor.
- Coordinates for patient admission and discharge process
- Follow up of discharge summary.
- Collect feedback from patients & escalate the report to higher management for taking corrective measures

**Qualification**:
12th or Degree

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹28,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift
- Weekend availability

Supplemental Pay:

- Yearly bonus

**Experience**:

- 2year: 1 year (preferred)

Work Location: In person

Expected Start Date: 01/02/2025