Service Advisor

3 days ago

Thiruverumbur Tiruchirappalli Tamil Nadu, India SK Group of Companies Full time

**Company Name: SK Motors - An Authorised Dealer of HONDA**

**Job Role**: Service Advisors

**Department**: Automotive Service

**Job Location**: Trichy, Head Office - Service - Kattur/ Sk Honda - Musuri location/ Sk Honda - Thuvarankurichi Location

**Gender**: Male

**No of Positions**: 3

**Duties and Responsibilities**:

- To act as a liaison between the customer and the automobile service technicians
- Communicate service recommendations and the status of repairs to the customer
- Greet customers and listen to their needs regarding their vehicle's maintenance or repair requirements
- Recommend solutions and estimate repair costs to the customer based on the technician's diagnosis
- Schedule service appointments and ensure that all required parts and supplies are available
- Follow up with customers to ensure satisfaction and to answer any questions or concerns they may have
- Communicate the service recommendations and repair status to the customer in a clear and concise manner
- Handle customer complaints and resolve issues in a timely and professional manner
- Maintain accurate records of all service transactions and customer interactions
- Regular follow Ups regarding customer enquiry and Vehicle Services
- Collaborate with the service technicians to ensure that repairs are completed on time and to the customer's satisfaction
- Stay current with the latest automotive technologies, products, and services

**Qualifications**:

- Strong communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Excellent problem-solving skills and Negotiations Skills
- Knowledge of automotive systems and repairs
- Ability to work in a fast-paced environment
- Strong computer skills and familiarity with automotive software systems

**Job Type**: Full-time

**Schedule**: Day shift

**Education**:Any Degree

**Experience**:Fresher / 2 years of Proven Previous experience in the automotive industry, specifically in a service advisory role, is preferred

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Thiruverumbur, Tiruchirappalli, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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