Guest Relations Associate

2 days ago

Ghorpadi Pune Maharashtra, India Brisk Mind Pvt Ltd. Full time

**Job Title**: Guest Relations Executive

**Type of industry**: Hotel / Retail /Commercials /Interiors

**Department /Function **:Operations

**Experience Required **:0-2 Years

**Location **:Nalasopara, Mumbai

**Qualification **:Any Graduate

**Duties & Responsibilities**:

- Handling complaints and concerns in an efficient and timely manner.
- Providing excellent customer service as per the mall standards.
- Providing information regarding the mall, brands and any other activities happening within the mall.
- Promote services and provide information about the same.
- Record all necessary data and information in the designated registers every day.
- Should be able to handle all the customers without bias and prejudice and with right

attitude.
- Coordinate with housekeeping for cleaning of washrooms and floors.
- Taking regular round of the mall to ensure cleanliness of common areas.
- Collecting guest feedback along with his likes and dislikes.
- Provide support to other functions as and when required.

**Job Specifications**:

- Good communication and presentation skills
- Good organizational and interpersonal skills
- A positive attitude and outgoing personality are essential.
- Good command of English language (written and verbal).
- Must possess strong time management skills, and active listening skills.
- Familiar with basic MS office, word, excel etc.
- Sound decisions making ability.
- People Management

**Job Types**: Full-time, Permanent

Pay: Up to ₹340,000.00 per year

Schedule:

- Day shift

Application Question(s):

- What do you rate your English Communication out of 10?

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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