Coustomer Care Executive

2 days ago

Mohali Punjab, India Band bajaa baaraat Full time

customer care executive's job is to act as the primary point of contact for customers, addressing their queries, resolving issues, and providing information about products or services. They are responsible for communicating a company's service expectations to customers and ensuring a positive experience. Some of the responsibilities of a customer care executive include: Answering phones and responding to customer questions Assisting with customer issues and complaints Troubleshooting technical issues and explaining product features Guiding customers on how to use a product or service Maintaining accurate records of customer interactions Collaborating with other teams to resolve customer issues Leading a team of customer service professionals Educating team members on how to handle customer queries Some skills that are useful for customer care executives include: Empathy, Problem solving, Communication, Active listening, Technical knowledge, Patience, Tenacity, and Adaptability.

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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