Benefits Ops Administrator

16 hours ago

Noida Uttar Pradesh, India Wipro Limited Full time

Noida, India
- DOP
- 3120431
- Summary- . Responsible for Ongoing Client delivery of quality service /audits & First level quality check
- Identify, share, and support operational improvements
- Cross Trainings for team members as part time trainer.
- Provide input for ongoing coaching of team members/ Mentor team members on performance
- Responsible for WF reconciliation/research cases
- Providing support in daily reporting such as WF and Siebel dump.

Detailed Responsibilities- Review orders for critical clients. 90% of the time is invested on production.
- Executes Issue/Query/ Workflow Resolution and ensures proper documentation and follow-up takes place
- Resolve written queries according to standard procedures and within agreed targets in order to ensure Participant satisfaction
- Ongoing Client delivery of quality service /audits & First level quality check
- Ensure service accuracy through compliance (TAT)
- Maintain and Consolidates documentation of SOPs/Operating Instructions
- Identify, share, and support operational improvements
- Assists with creating and monitoring team schedules/ calendars/ training plans
- Provide input for ongoing coaching of team members/ Mentor team members on performance
- May assist with any of the Role's
- Part-time trainer/ Quality/ Audit/ MIS
- Identify, research, and evaluate participant issues, thereby suggest enhancements to ensure effective service delivery.
- Compliance to TRBS & MIS
- Reporting Data Logging-WAT compliance

Role Complexity- Research on aligned QDRO deliverable/task
- Need based interaction with onshore & End client.

Discretion- Decisions have impact on the quality of assigned tasks
- Decisions are typically guided by QDRO knowledge.
- Decisions or failure to achieve results can impact the SLA and TAT of aligned projects.

Role-specific Technical Skills and Knowledge- Excellent process knowledge of QDRO form type
- Ability to refine processing procedures based on "big picture" understanding
- Has the experience and understanding to interpret SOP and translate it to the ongoing processing environment for enhancing customer service delivery.
- Ability to clearly document processing procedures into an SOP format
- Ability to identify process improvement areas
- Ability to properly research, identify, and document a system defect
- Ability to understand:

- a. the client administrative environment
- b. the various Systems being used to process a participant issue
- c. Workflow Management
- d. Defined Benefits (DB), Health Management (HM), or Defined Contribution (DC)
- Ability to take judgmental call from workflow responses.
- Basic understanding of MIS
- Adequate understanding of audit methodology
- Good understanding of Service level agreements and managing them.

Roles & Responsibilities:

- Work Experience- Prior knowledge and working experience of QDRO is required.
- 2-3 years of experience is mandatory of QDRO domain

Qualifications:

- Graduate in any discipline
- Health and Welfare (HW)

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

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