Benefits Ops Administrator

6 days ago

Noida Uttar Pradesh, India Wipro Limited Full time

Noida, India - DOP - 3120431 - Summary- . Responsible for Ongoing Client delivery of quality service /audits & First level quality check - Identify, share, and support operational improvements - Cross Trainings for team members as part time trainer. - Provide input for ongoing coaching of team members/ Mentor team members on performance - Responsible for WF reconciliation/research cases - Providing support in daily reporting such as WF and Siebel dump. Detailed Responsibilities- Review orders for critical clients. 90% of the time is invested on production. - Executes Issue/Query/ Workflow Resolution and ensures proper documentation and follow-up takes place - Resolve written queries according to standard procedures and within agreed targets in order to ensure Participant satisfaction - Ongoing Client delivery of quality service /audits & First level quality check - Ensure service accuracy through compliance (TAT) - Maintain and Consolidates documentation of SOPs/Operating Instructions - Identify, share, and support operational improvements - Assists with creating and monitoring team schedules/ calendars/ training plans - Provide input for ongoing coaching of team members/ Mentor team members on performance - May assist with any of the Role's - Part-time trainer/ Quality/ Audit/ MIS - Identify, research, and evaluate participant issues, thereby suggest enhancements to ensure effective service delivery. - Compliance to TRBS & MIS - Reporting Data Logging-WAT compliance Role Complexity- Research on aligned QDRO deliverable/task - Need based interaction with onshore & End client. Discretion- Decisions have impact on the quality of assigned tasks - Decisions are typically guided by QDRO knowledge. - Decisions or failure to achieve results can impact the SLA and TAT of aligned projects. Role-specific Technical Skills and Knowledge- Excellent process knowledge of QDRO form type - Ability to refine processing procedures based on "big picture" understanding - Has the experience and understanding to interpret SOP and translate it to the ongoing processing environment for enhancing customer service delivery. - Ability to clearly document processing procedures into an SOP format - Ability to identify process improvement areas - Ability to properly research, identify, and document a system defect - Ability to understand: - a. the client administrative environment - b. the various Systems being used to process a participant issue - c. Workflow Management - d. Defined Benefits (DB), Health Management (HM), or Defined Contribution (DC) - Ability to take judgmental call from workflow responses. - Basic understanding of MIS - Adequate understanding of audit methodology - Good understanding of Service level agreements and managing them. Roles & Responsibilities: - Work Experience- Prior knowledge and working experience of QDRO is required. - 2-3 years of experience is mandatory of QDRO domain Qualifications: - Graduate in any discipline - Health and Welfare (HW) We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

  • Benefits Ops Administrator

    1 week ago

    Noida, Uttar Pradesh, India Wipro Limited Full time

    **Job Description**: - ** - Job Title: Benefits Ops Administrator - Req Id: 106000 - City: Noida - State/Province: Uttar Pradesh - Posting Start Date: 10/24/25 - Job Description: **Role Purpose** The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet...

  • Benefits Ops Administrator

    7 hours ago

    Noida, Uttar Pradesh, India Wipro Limited Full time

    Noida, India - DOP - 3087090 **Role Purpose** - The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs._ **Do** - **Support process by managing transactions as per required quality standards** - _Document all pertinent end user...

  • Benefits Ops Administrator

    2 weeks ago

    Noida, Uttar Pradesh, India Wipro Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job DescriptionRole PurposeThe purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.*Do**Support process by managing transactions as per required quality standards*Fielding all incoming help requests from clients via telephone and/or emails...

  • Sales Ops

    1 week ago

    Noida, Uttar Pradesh, India Sinch Full time

    Our APIs and platform deal with over 150 billion engagements annually. Sinch, 2nd largest Cpaas and messaging provider in the world is looking for Sales Operations - Intern at its Noida (India) location. **Job Summary**: Seeking a dynamic, focused, and results-driven Sales Ops - Intern for our Noida location. The intern will be responsible for MIS report...

  • Benefits Administrator Ii

    7 hours ago

    Noida, India UKG (Ultimate Kronos Group) Full time

    **Description & Qualifications**: Description Job Summary: In this position, you will be responsible for providing operational support of the entire employee benefits life cycle. The position will include oversight of many key operational tasks that are part of the overall UMS Benefit Services lifecycle. Must have a proven track record of being able to work...

  • Am-ops

    2 weeks ago

    Lucknow, Uttar Pradesh, India Jobeefie pvt Ltd Full time

    Urgent hiring ! Job title: AM-OPS Vacancy - 5 Budget - 5.20 LPA Location - Lucknow **Experience**: Overall, 6 Years Experience 2 Years as AM **Benefits**: - Health insurance - Paid time off - Provident Fund Schedule: - Day shift **Experience**: - total work: 6 years (required) - AM: 2 years (required) Work Location: On the road Application...

  • Am-ops

    7 days ago

    Lucknow, Uttar Pradesh, India Jobeefie pvt Ltd Full time

    Urgent hiring ! Job title: AM-OPS Vacancy - 5 Budget - 5.20 LPA Location - Lucknow **Experience**: Overall, 6 Years Experience 2 Years as AM, BPO Experience **Benefits**: - Health insurance - Paid time off - Provident Fund Schedule: - Day shift Application Question(s): - How many years of Experience in BPO ? **Experience**: - total work: 6 years...

  • Apply Now! Dc Ops Manager

    3 weeks ago

    Noida, Uttar Pradesh, India Kyndryl Full time

    Who We Are At Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The Role As a System...

  • IT Administrator

    8 hours ago

    Noida, Uttar Pradesh, India Ongraph Technologies Full time

    We are seeking a results-oriented IT administrator to manage our company's computer infrastructure and supervise our IT department. You will be upgrading and installing hardware and software, performing troubleshooting to resolve IT issues, and maintaining our networks and servers. **IT Administrator Responsibilities**: - Monitoring and maintaining...

  • People Ops and Office Administrator

    2 weeks ago

    Noida, India Eightfold AI Full time

    You may want to refer to the media coverage on TechCrunch and Reuters. Eightfold.ai is led by Ashutosh Garg, a PhD in Machine Learning/IIT Delhi alumni who managed Search and Personalization at Google, and Varun Kacholia-IIT Bombay alumni, who led the News Feed Ranking team at Facebook and developed YouTube Search at Google. Press As an Eightfold People Ops...