SAP Customer Service

7 days ago

Pune Maharashtra, India Ashra Technologies Pvt Ltd Full time

EXP Range - Above 4 yrs Relevant exp.
- ¬¬¬¬Monitor the Incidents, Service Request regularly through in Service Now.
- Handle the Tickets timely and resolving with in SLA time frame.
- Need to handle various Change Requests based on the user requests from different plants.
- Coordinate and discuss with users about the Tickets/Change Requests in resolving in a timely manner.
- Coordinate with SME’s and discuss about the possible solutions on various Service/Change request and on new Modest.
- Expertise in Customer Service standard processes like Field Service, In-House repair processes.
- Expertise in handling Master data like Equipment, Task List, Customer Master, Material Master.
- Good Hands-on In-Service Quotations, Contracts, Service Notifications, Service Orders et, Time Confirmations etc.
- Good Knowledge in Integration aspects with SD and MM modules.
- Experience in dealing with Interfaces with third part software’s.
- Good Knowledge in HRMS integration with Plant Maintenance and Customer Service.
- Expertise in PM Master Data like Equipment, Functional Locations, Maintenance Plans,
- Class and Characteristics, Measuring Points, Task Lists etc.
- Interacting with Team Members of other modules effectively on timely resolution of tickets on Integration aspects.
- Need to perform Year End Activities like Price Changes, Tariffs, KP26 changes, and updating the customized Tables.

**Salary**: ₹1,200,000.00 - ₹1,800,000.00 per year

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- SAP: 5 years (preferred)
- Customer service: 5 years (preferred)
- service notifications: 1 year (preferred)
- Field service: 1 year (preferred)
- Install base: 1 year (preferred)

Work Location: In person

**Speak with the employer**

+91 8688322635

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