Quality Supervisor

**Career Area**:
Manufacturing

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition
Oversees the administration and continual improvement of quality management systems.

**Responsibilities**:

- Supporting development of quality assurance strategies, processes, guidelines and control plans which assure quality and reliability of manufactured products.
- Leading the development and implementation of corrective action and preventive measures to achieve quality targets.
- Investigating and addressing trends with internal and external non-conformance.
- Leading, managing and developing multiple teams, team leaders, quality specialists and inspectors to assure that quality standards are met.
- Developing and reviewing reports to review with quality assurance, production, management, and engineering personnel to solve quality issues.

Degree Requirement
A Degree with 5 - 7 years of relevant experience from an engineering background.

Skill Descriptors
Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
Level Working Knowledge:

- Contributes to short-term operational plans.
- Anticipates and adapts to plan changes.
- Monitors progress of work against plan as required to meet objectives.
- Reports variances and makes agreed-upon corrections.
- Under guidance, develops tactical plan for own direct responsibility.

Quality Management: Knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization.
Level Working Knowledge:

- Utilizes quality indicators relevant to own unit or function.
- Adheres to organizational quality management processes and practices.
- Applies key aspects of continuous improvement processes and evaluates impact on quality.
- Uses quality evaluation tools and techniques such as walkthroughs and inspections.
- Works with quality assurance methods, tools and techniques.

Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.
Level Working Knowledge:

- Demonstrates experience participating in productive collaborative processes.
- Under guidance, initiates collaborative meetings.
- Assists in communicating shared goals with diverse groups and parties.
- Helps promote collaboration across generations, functions, regions, and levels.
- Helps solve business problems and meet business goals through collaborative processes.

Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
Level Working Knowledge:

- Develops basic persuasive arguments.
- Discusses organizational culture around providing input on decisions.
- Uses active listening skills and probing techniques to surface opportunities to influence.
- Identifies who the decision makers are and how they receive information.
- Regularly presents ideas or suggestions to associates in persuasive terms.

Level Working Knowledge:

- Identifies and documents specific problems and resolution alternatives.
- Examines a specific problem and understands the perspective of each involved stakeholder.
- Develops alternative techniques for assessing accuracy and relevance of information.
- Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.
- Uses fact-finding techniques and diagnostic tools to identify problems.

Quality Risk Management: Knowledge of processes, tools, and techniques for Quality Risk Management; ability to implement the quality assurance process of assessment, control, communication, and review of risks to the quality of products.
Level Working Knowledge:

- Documents the key steps of a unit-specific risk management process and associated procedures.
- Explains and analyzes quality indicators and metrics relevant to own unit or function.
- Highlights Quality Risk Management issues throughout the product life cycle.
- Participates in a crisis management team to address quality issues.
- Understands overall business objectives to effectively mitigate risks associated with quality.

Lean Manufacturing: Knowledge of the philosophy, principles and implementation approaches of lean manufacturing; ability to integrate and implement lean manufacturing philosophy into existing production and management processes.
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