Front Office Associate

**Job Description: Front Office Executive**
**Department**: Front Office
**Reports To**: Front Office Manager / General Manager
**Location**: PRANA RESORTS & BANQUETS LLP

**Job Summary**:
The Front Office Executive acts as the first point of contact for guests, ensuring a seamless check-in, stay, and check-out experience. This role requires exceptional customer service, organizational, and communication skills to maintain guest satisfaction and promote a welcoming atmosphere.

**Key Responsibilities:Guest Services**:

- **Greeting Guests**: Welcome guests with a warm and professional demeanor.
- **Check-In and Check-Out**: Efficiently manage the check-in and check-out process, ensuring all guest requirements are met.
- **Reservation Management**: Handle reservations, cancellations, and modifications in coordination with the reservations team.
- **Complaint Handling**: Address guest concerns promptly, ensuring satisfaction and escalating issues when necessary.

**Administrative Duties**:

- Maintain accurate records of guest stays and transactions.
- Manage the cash register, credit card payments, and billing processes.
- Coordinate with housekeeping and other departments to fulfill guest requests.

**Operational Support**:

- Ensure the front desk area is organized, presentable, and well-stocked with necessary supplies.
- Provide information about hotel services, promotions, and local attractions.
- Assist in upselling rooms and services to maximize revenue.

**Team Collaboration**:

- Work closely with other departments to deliver a seamless guest experience.
- Participate in team meetings and contribute ideas for process improvement.

**Key Skills & Competencies**:

- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Problem-solving and conflict-resolution skills.
- Ability to multitask and work under pressure.
- Proficiency in hotel management software (e.g., OPERA, IDS, or similar).
- Basic knowledge of MS Office Suite.
- Language skills are an advantage (e.g., fluency in English and one or more regional languages).

**Qualifications & Experience**:

- Bachelor’s degree or diploma in Hospitality Management, Tourism, or a related field (preferred).
- Minimum of 1-3 years of experience in front office operations or guest relations in the hotel industry.
- Prior experience with customer service roles is an asset.

**Working Conditions**:

- Shift-based working hours, including weekends and holidays.
- Standing for extended periods during shifts.

**Key Performance Indicators (KPIs)**:

- Guest satisfaction scores and feedback.
- Accuracy in billing and reservation management.
- Efficiency in handling guest check-ins and check-outs.
- Upselling and revenue generation from additional services.

This role is crucial for ensuring that guests have a positive impression of PRANA RESORTS & BANQUETS LLP, contributing significantly to the overall success of the establishment.

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person